Job Description

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Customer Experience Agent - Work from home

Advertiser: Pet Circle2.375 out of 52.4 overall rating (16 employee reviews) More jobs from this company

Job Information

Job Listing Date
27 Mar 2020
26p/h plus superannuation
Work Type
Call Centre & Customer Service, Management & Support
If you are based in Australia, this is a rare opportunity to join Pet Circle, Australia’s no.1 online pet retailer in a flexible role working from home. Yes, you read that correctly, this is an opportunity to work from home! You will be joining our passionate pet team on an ongoing casual basis to deliver exceptional support to our customers during an incredibly busy time.

COVID-19: We know these are uncertain times for so many in Australia and elsewhere. Pet Circle has an obligation to feed the country's pet families through this period so now more than ever, people are depending on us
Location, logistics and equipment needed:
  • You must have your own laptop (ideally with a webcam) and high-speed internet access as this is a home-based, remote working position
  • Have a working environment that is free from distractions and promotes good concentration
  • Be able to work a minimum of 25 hours per week (up to 40 hours) and have the flexibility to be rostered for an 8 hour shift between 7.30am-6.00pm Monday - Friday. We can offer more flexible and weekend working hours if this is preferable!
  • You will be paid in line with the National General Retail Award plus superannuation
  • We are looking for someone who is immediately available for at least one month (and on an ongoing basis)
Your responsibilities:
  • Attend our 3-day virtual training program to learn our internal systems, process and ways of working
  • Provide top-notch customer service through email, live chat and social media interactions with our customers
  • Listening to, solving, identifying and resolving customer issues always
  • Positively contribute to our passionate, pet-loving, customer-oriented, and results-driven team!
Key experience requirements:
  • 1-2 years of customer service or administrative experience preferably in a high-volume call centre, or customer-focused administrative position
  • Passionate about pets - big, small, furry or slippery!
  • Dedicated to achieving key performance indicators  
  • Strong problem-solving and issue resolution skills
  • Exceptional written and verbal communication in English
  • Excellent organisational skills
  • Disciplined with the distinct ability to thrive in a ‘working from home’ environment 
  • Proven ability to multitask & prioritize in a fast-paced environment
  • A fast learner with a positive attitude

If this sounds like the ideal position for you and you are up for the challenge, then don't delay and apply today! We look forward to receiving your application.

Due to the volume of applications we receive please note, only shortlisted candidates will be contacted.
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • What's your highest level of education?
  • How would you rate your English language skills?
  • Do you have experience working towards targets and KPIs?

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