Job Description

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Contact Centre Operator

Advertiser: H&R Block3.9316 out of 53.9 overall rating (117 employee reviews) More jobs from this company

Job Information

Job Listing Date
29 May 2020
Melbourne, Eastern Suburbs
Work Type
Call Centre & Customer Service, Customer Service - Call Centre

Job overview

Reporting to the Team Leader / Client Service Centre Manager, this role will see you:

    • Answer a high volume of inbound customer calls
    • Making outbound 'warm reminder' calls to our existing clients
    • Provide a positive customer experience
    • Provide prompt, reliable and accurate information to customers while maintaining effective communication
    • Accurately log all interactions in the internal database.


About you


    • Previous experience in a similar customer service environment preferred
    • Full availability to work up to 38 hours a week, Monday to Friday, between 8:00am and 8:00pm, and alternate Saturdays between 8am — 4pm
    • Have the flexibility to work with a rotating roster, which will be released at least two weeks in advance
    • Enjoy following processes and solving problems
    • Be motivated to provide great customer service to clients
    • Be able to demonstrate intermediate computer skills
    • Demonstrate the ability to use two monitors and navigate through multiple computer applications servicing customer interactions

    • Australian Citizenship and no restriction on working hours.

    • Be able to work within a team environment
    • Demonstrate excellent communication skills both written and verbal
    • Contact centre experience highly regarded
    • Be able to work within a team environment

    • Australian Citizenship and no restriction on working hours.


    • Answering phones and responding to client enquiries in a timely manner, including:
      • Making appointments
      • Emailing offices
      • Transferring calls internally
      • Resolving complaints and enquiries
      • Achieve set key performance indicators
    • Warm outbound calling to existing clients
    • Other duties as assigned by your Team Leader or Client Service Centre Manager


To apply, please send a copy of your resume to:


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a call centre before?
  • Are you available to work on a rotating roster?

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