Job Description

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Customer Service Coordinator

Advertiser: Kiama Municipal Council3 out of 53.0 overall rating (2 employee reviews) More jobs from this company

Job Information

Job Listing Date
22 May 2020
Location
Wollongong, Illawarra & South Coast
Salary
$68,936 - $73,600 + 9.5% Superannuation
Work Type
Full Time
Classification
Government & Defence, Government - Local

Customer Service Coordinator

About Kiama:

Kiama Municipality boasts lush rolling hills, unspoilt beaches, ancient rainforests, welcoming towns and villages and of course our two famous blowholes.  Home to almost 23,000 people from Minnamurra in the north to the white sands of Gerroa to the south.

  • Great coastal lifestyle
  • Flexible working arrangements
  • Enjoy work life balance

Join our dedicated and enthusiastic team who are committed to creating a Municipality that has a healthy, vibrant, beautiful environment and harmonious connected and resilient community. We are focused on, not only achieving our organisational goals but assisting staff to realise their professional and personal goals.

The role:

The Customer Service Coordinator:

  • leads and coordinates the Customer Service Officers.
  • is responsible for managing the daily operation of the Customer Service Centre to ensure that Council is responsive to the needs of its customers.
  • develops and promotes the image of an effective and efficient Council to the community through the provision of quality customer service.

To be successful in this role you will need:

  • Experience in effectively leading and supervising customer service staff.
  • Exceptional customer service skills including the ability to negotiate and deal effectively
    with customers in difficult situations.
  • Experience in an administration role, including proficiency in MS Office, databases and
    spreadsheets.
  • Experience in delivering staff training.
  • High level organisational skills.
  • Understanding of the functions and services provided by Local Government.
  • Knowledge of Kiama Local Government area. 

We offer:

  • Permanent full time, 35 hours per week
  • Salary from $68,936.40 to $73,600.80 (depending on qualifications, skills and experience)
  • plus 9.5% superannuation
  • Access to the Fitness Passport [link removed]

For further information about this position, click here for a copy of the position description [link removed].

Contact: Human Resources Team on 4232 0443.

Closing Date: Sunday 31 May 2020, 23:30pm.

For more information on how to apply, view our Information for Applicants Guide. [link removed] 

Does this sound like the job for you? If so, answer all the questions below and on the NEXT page attach your resume.

 

We pride ourselves on being One Council | One Team with our values

Respect | Integrity | Innovation | Teamwork | Excellence

underpinning everything we do.

About Kiama:

Kiama Municipality boasts lush rolling hills, unspoilt beaches, ancient rainforests, welcoming towns and villages and of course our two famous blowholes.  Home to almost 23,000 people from Minnamurra in the north to the white sands of Gerroa to the south.

  • Great coastal lifestyle
  • Flexible working arrangements
  • Enjoy work life balance

Join our dedicated and enthusiastic team who are committed to creating a Municipality that has a healthy, vibrant, beautiful environment and harmonious connected and resilient community. We are focused on, not only achieving our organisational goals but assisting staff to realise their professional and personal goals.

The role:

The Customer Service Coordinator:

  • leads and coordinates the Customer Service Officers.
  • is responsible for managing the daily operation of the Customer Service Centre to ensure that Council is responsive to the needs of its customers.
  • develops and promotes the image of an effective and efficient Council to the community through the provision of quality customer service.

To be successful in this role you will need:

  • Experience in effectively leading and supervising customer service staff.
  • Exceptional customer service skills including the ability to negotiate and deal effectively
    with customers in difficult situations.
  • Experience in an administration role, including proficiency in MS Office, databases and
    spreadsheets.
  • Experience in delivering staff training.
  • High level organisational skills.
  • Understanding of the functions and services provided by Local Government.
  • Knowledge of Kiama Local Government area. 

We offer:

  • Permanent full time, 35 hours per week
  • Salary from $68,936.40 to $73,600.80 (depending on qualifications, skills and experience)
  • plus 9.5% superannuation
  • Access to the Fitness Passport [link removed]

For further information about this position, click here for a copy of the position description [link removed].

Contact: Human Resources Team on 4232 0443.

Closing Date: Sunday 31 May 2020, 23:30pm.

For more information on how to apply, view our Information for Applicants Guide. [link removed] 

Does this sound like the job for you? If so, answer all the questions below and on the NEXT page attach your resume.

 

We pride ourselves on being One Council | One Team with our values

Respect | Integrity | Innovation | Teamwork | Excellence

underpinning everything we do.

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You must have the right to live and work in this location to apply for this job.

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