Job Description

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Junior Onsite IT Technician

Advertiser: First Focus IT3.4706 out of 53.5 overall rating (17 employee reviews) More jobs from this company

Job Information

Job Listing Date
22 May 2020
Newcastle, Maitland & Hunter
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

First Focus has just started the hunt for a junior Onsite IT technician to join the team, supporting a large customers' technical environment.

  • Providing deskside and remote technical support to our client
  • Supporting a combination of servers, desktops and applications within a Microsoft AD and Exchange environment
  • Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1 support across many technologies
  • Occasional project team work to deploy solutions for the customer
  • Working with highly experienced solutions experts to maintain best practice environments


  • Advanced understanding of end user support and Active Directory
  • Good general knowledge of Windows Server and Exchange
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
  • Experience working with an IT outsourcer or managed service provider (MSP)
  • An understanding of ticketing systems and customer service principles
  • Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)


  • Up to $55k + super per annum
  • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring our own laptop to work, we'll double that
  • Offer up to 5 paid training days a year and support employees towards certifications and qualifications
  • We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
  • Opportunities for personal development, regular social events and great team culture

How to Apply:

Please press the "Apply Now" button to submit your application.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What is your expected annual salary?
  • How many weeks' notice are you required to give your current employer?

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