Job Description

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Wholesale Operations Officer

Advertiser: Rabobank3.3333 out of 53.3 overall rating (42 employee reviews) More jobs from this company

Job Information

Job Listing Date
22 May 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Banking & Financial Services, Client Services

Wholesale Operations Officer

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and customers is at the heart of everything we do.

  • Permanent full time role
  • Flexible ways of working
  • High performing team 

We are currently looking for an experienced Operations specialist to join our Operations division. The purpose of the role is to work within the Wholesale Operations teams and in partnership with the Wholesale division to ensure the relevant products are processed in an accurate and efficient manner whilst maintaining high standards and contributing to a high level of client satisfaction and retention. Day-to-day the role is responsible for completing operational tasks accurately within agreed timeframes, processing and maintaining customer transactions while providing outstanding customer service, value and expertise to existing and potential customers and stakeholders as well as investigation and resolution of Nostro and transactional reconciliation tasks.

Key Responsibilities and Accountabilities:

  • Provide an exemplary standard of operational support and service delivery for the banks Wholesale clients and internal stakeholders.
  • Deliver a high standard of accuracy and efficiency for all Corporate Services and Financial Markets transactions.
  • Manage & maintain a client portfolio or asset class in team rotation, ensuring the client’s business needs and requirements are met with a high level of service.
  • Liaise and assist customers on a regular basis in regards to all aspects of Wholesale Banking products and services.
  • Ensure transactions are carried out in accordance with the Bank’s policies, procedures and guidelines.
  • Develop an ongoing dialogue with the Corporate Lending, Trade and Commodity Finance, Markets and Treasury divisions and outsourced services providers to cultivate and maintain effective relationships and provide value-add.
  • Provide feedback to management on processes and procedures to ensure best practices are achieved and to minimise operational risk.
  • Cross train across Wholesale Operations teams to ensure peaks are covered across supported products.
  • Confirmation dispatching, matching, escalating and reporting.
  • Monitoring of system interfaces to ensure transactions have been accurately input or interfaced.
  • Investigation, escalation and reporting of the various system and cash reconciliations.
  • Assist in Delivering control assurance for key processes to internal stakeholders and regulators as required.
  • Maintain a high level of processing accuracy to ensure an InControl environment within the operations area.
  • Investigation and resolution of Nostro and transactional reconciliation breaks.
  • Ensure local risk management requirements and regulatory requirements are adhered to at all times.

The role is diverse and requires a candidate who can work within a dynamic and varied department and is capable of taking on responsibility, thinking outside the box to ensure the bank and team are constantly improving and is not afraid of change. The successful candidate will additionally have a track record of process improvements, working in pressure situations, an ability to show initiative and work effectively in a team environment. 

To be successful in this role you would have over 2-3 year’s wholesale operations experience within a financial services company. You will possess excellent communication skills and superior attention to detail. Strong analytical and problem solving skills are essential and knowledge of MS Office Accuracy. Completion of AML and counter terrorism financing training is highly desirable as is knowledge of SWIFT, T24, Calypso and other financial market settlement systems.

This is a fantastic opportunity to be part of a unique culture for a great banking brand who is one of the market leaders in the agri lending space. 

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.

Only candidate with full Australian work rights will be considered.

Rabobank is not accepting submissions from recruitment agencies for this role. 

For more information, please visit our website – www.rabobank.com.au/careers

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and customers is at the heart of everything we do.

  • Permanent full time role
  • Flexible ways of working
  • High performing team 

We are currently looking for an experienced Operations specialist to join our Operations division. The purpose of the role is to work within the Wholesale Operations teams and in partnership with the Wholesale division to ensure the relevant products are processed in an accurate and efficient manner whilst maintaining high standards and contributing to a high level of client satisfaction and retention. Day-to-day the role is responsible for completing operational tasks accurately within agreed timeframes, processing and maintaining customer transactions while providing outstanding customer service, value and expertise to existing and potential customers and stakeholders as well as investigation and resolution of Nostro and transactional reconciliation tasks.

Key Responsibilities and Accountabilities:

  • Provide an exemplary standard of operational support and service delivery for the banks Wholesale clients and internal stakeholders.
  • Deliver a high standard of accuracy and efficiency for all Corporate Services and Financial Markets transactions.
  • Manage & maintain a client portfolio or asset class in team rotation, ensuring the client’s business needs and requirements are met with a high level of service.
  • Liaise and assist customers on a regular basis in regards to all aspects of Wholesale Banking products and services.
  • Ensure transactions are carried out in accordance with the Bank’s policies, procedures and guidelines.
  • Develop an ongoing dialogue with the Corporate Lending, Trade and Commodity Finance, Markets and Treasury divisions and outsourced services providers to cultivate and maintain effective relationships and provide value-add.
  • Provide feedback to management on processes and procedures to ensure best practices are achieved and to minimise operational risk.
  • Cross train across Wholesale Operations teams to ensure peaks are covered across supported products.
  • Confirmation dispatching, matching, escalating and reporting.
  • Monitoring of system interfaces to ensure transactions have been accurately input or interfaced.
  • Investigation, escalation and reporting of the various system and cash reconciliations.
  • Assist in Delivering control assurance for key processes to internal stakeholders and regulators as required.
  • Maintain a high level of processing accuracy to ensure an InControl environment within the operations area.
  • Investigation and resolution of Nostro and transactional reconciliation breaks.
  • Ensure local risk management requirements and regulatory requirements are adhered to at all times.

The role is diverse and requires a candidate who can work within a dynamic and varied department and is capable of taking on responsibility, thinking outside the box to ensure the bank and team are constantly improving and is not afraid of change. The successful candidate will additionally have a track record of process improvements, working in pressure situations, an ability to show initiative and work effectively in a team environment. 

To be successful in this role you would have over 2-3 year’s wholesale operations experience within a financial services company. You will possess excellent communication skills and superior attention to detail. Strong analytical and problem solving skills are essential and knowledge of MS Office Accuracy. Completion of AML and counter terrorism financing training is highly desirable as is knowledge of SWIFT, T24, Calypso and other financial market settlement systems.

This is a fantastic opportunity to be part of a unique culture for a great banking brand who is one of the market leaders in the agri lending space. 

Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.

Only candidate with full Australian work rights will be considered.

Rabobank is not accepting submissions from recruitment agencies for this role. 

For more information, please visit our website – www.rabobank.com.au/careers

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