Job Description

Job Header

Inbound Customer Service

Advertiser: Randstad - Business SupportMore jobs from this company

Job Information

Job Listing Date
22 May 2020
Location
Adelaide
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Inbound Customer Service

This is a customer service role that comes with many benefits. You will be joining a Global Organisation. Working within their state of the art call centre. You will be provided with fantastic training programs. Why? Because they see this role as a stepping stone to a long term career with them. Being global, there are many future career opportunities available.

About your new role

As a customer service representative you will be taking a high volume of calls from customers. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will need to update and maintain accurate records of each call on the database. You will need to have a commitment to customer service and an ability to make quick and accurate decisions.

  • Take inbound customer enquiries
  • Update and maintain database records
  • Handle customer data and information with confidentiality
  • Maintain customer satisfaction

What you will need

The customer service representative is often the first point of contact. It is essential that you enjoy providing a high level of customer service and enjoy working in a lively, fast paced environment.

  • Australian citizenship is essential
  • Experience in a call centre / contact centre beneficial
  • Typing speed min 35wpm - to record calls
  • Intermediate computer skills
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment

This is a great opportunity

This is an opportunity to work for a global organisation. You will be working on contracts for large Federal Government clients. This company employs an inclusive and diverse workforce, with a great office environment. They celebrate events, have cake days. When you’re on your break you can enjoy a game of table tennis or relax in the onsite cafeteria.

  • Team celebrations - fun environment
  • Ongoing training programs to ensure your success
  • Real future career opportunities - they are global!
  • Rewards and recognition programs

Next steps

If you are ready to apply for this opportunity as an inbound customer service representative, please select “Apply Now”.

Have a question before applying? Please contact claudia.gioffre@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

randstad.com.au

This is a customer service role that comes with many benefits. You will be joining a Global Organisation. Working within their state of the art call centre. You will be provided with fantastic training programs. Why? Because they see this role as a stepping stone to a long term career with them. Being global, there are many future career opportunities available.

About your new role

As a customer service representative you will be taking a high volume of calls from customers. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will need to update and maintain accurate records of each call on the database. You will need to have a commitment to customer service and an ability to make quick and accurate decisions.

  • Take inbound customer enquiries
  • Update and maintain database records
  • Handle customer data and information with confidentiality
  • Maintain customer satisfaction

What you will need

The customer service representative is often the first point of contact. It is essential that you enjoy providing a high level of customer service and enjoy working in a lively, fast paced environment.

  • Australian citizenship is essential
  • Experience in a call centre / contact centre beneficial
  • Typing speed min 35wpm - to record calls
  • Intermediate computer skills
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment

This is a great opportunity

This is an opportunity to work for a global organisation. You will be working on contracts for large Federal Government clients. This company employs an inclusive and diverse workforce, with a great office environment. They celebrate events, have cake days. When you’re on your break you can enjoy a game of table tennis or relax in the onsite cafeteria.

  • Team celebrations - fun environment
  • Ongoing training programs to ensure your success
  • Real future career opportunities - they are global!
  • Rewards and recognition programs

Next steps

If you are ready to apply for this opportunity as an inbound customer service representative, please select “Apply Now”.

Have a question before applying? Please contact claudia.gioffre@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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