Job Description

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Customer Service Officer

Advertiser: Car Mods Australia Pty LtdMore jobs from this company

Job Information

Job Listing Date
22 May 2020
Gold Coast
Work Type
Full Time
Administration & Office Support, Client & Sales Administration

About the company:

Car Mods Australia has been operating since 2010 growing to become an industry-leading automotive online parts reseller specialising in performance products.  The company’s retail showroom and warehouse is based in Ashmore on the Gold Coast.  Car Mods Australia is an importer, wholesaler and retailer of a large catalogue of quality branded products from hundreds of suppliers around the world.



About the role:

  • Join a fast paced environment and energetic and friendly team
  • Managing inbound calls to help customers discuss their enquiries, orders, returns and complaints
  • Upholding a high level of customer satisfaction and focus
  • Delegating calls to their relevant departments
  • Assisting with shop/showroom customers
  • Assisting with customers via other communications channels (live chat/email/social media etc.)
  • Various office administration tasks



About you:

  • Available for immediate start
  • Full time availability and commitment to job assignments
  • Have 1-2 years customer service experience
  • Experience/knowledge in e-commerce retail and/or automotive an advantage
  • Previous experience working within a fast paced environment either taking or making high volume calls
  • Customer Service orientated with excellent communication skills both written and verbally
  • Lifetime learner – you take every opportunity to learn and gain new knowledge and skills
  • Problem solver – you embrace challenges enthusiastically; understanding customers’ needs and being able to deliver professional and relevant solutions
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?

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