Job Description

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Direct Marketing & CRM Manager

Advertiser: Neuroscience Research Australia4.5 out of 54.5 overall rating (6 employee reviews) More jobs from this company

Job Information

Job Listing Date
3 Jun 2020
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Marketing & Communications, Direct Marketing & CRM

About NeuRA

Neuroscience Research Australia (NeuRA) is a leading independent medical research institute whose vision is to prevent and cure disease and disability of the brain and nervous system through leadership, excellence and innovation in neuroscience research. NeuRA has world-class research facilities and is based at Randwick in Sydney.


About the role

NeuRA is now searching for a Direct Marketing (DM) and CRM Manager to join their Foundation team. The DM & CRM Manager is a key leadership role within the NeuRA Foundation, responsible for the development and implementation of the Foundation’s DM program as well as supervising the optimisation of Raisers Edge the Foundation’s CRM system. The role reports directly into the NeuRA Foundation Director and supervises 3 direct report – 2 x Donor Administrators and the CRM Administrator.


The DM & CRM Manager plays a vital role in advancing NeuRA’s critical research discoveries into conditions such as dementia, Parkinson’s disease, mental illness and spinal cord injury by raising support from thousands of current and prospective donors. You will be a senior member of a successful fundraising team which is well poised to move to the next level of growth. An attractive salary package is on offer.


By twelve months in the role, you will have reviewed the DM and donor acquisition strategies and proposed new ideas to further grow both programs. You will also have identified and implemented new efficiencies through the CRM and optimised its output as an enabler for fundraising growth.  


Responsibilities for the role include:

  • Develop and implement the DM and Regular Giving program.
  • Manage the acquisition of new donors both through mail-based and digital channels.
  • Optimise the efficiency of the Foundations CRM (Raisers Edge) ensuring it is a key enabler for data-driven fundraising success.
  • Provide team leadership and supervision for the donor administration team (2 team members) and the CRM Administrator in achieving the goals of the DM program and CRM system.


About you

To excel in this role you will be an experienced DM leader from within the For-Purpose sector. You will bring demonstrated leadership experience of a fundraising team and experience with a CRM system, preferably, Raisers Edge. You will have excellent attention to detail, organisational and planning abilities and possess excellent writing skills.


You will be a positive team player and able to collaborate well with other members of the Foundation team and have the ability to build confidence and trust with NeuRA’s senior researchers. The successful candidate will also have a good grasp of PCI DSS compliance.


Experience working in the health or medical research sector, while not essential, will be highly regarded.


The role is for full-time employment (35 hours per week).


NeuRA is committed to achieving a diverse workforce and strongly encourages Aboriginal and Torres Strait Islander people to apply for this position.   


Our values

Our values are the essence of our organisation – they are the principles that we live by and are at the core of everything we do. NeuRA’s values are: Innovation. Excellence. Integrity. Leadership. Human impact.


NeuRA is committed to improving research quality. Our goals are to:

  • Raise awareness
  • Educate, Train & Foster
  • Promote Openness
  • Adopt Improvement


How to apply

For more information or a confidential chat about the role, please contact the NeuRA Foundation Director, Grant Simpson on +61 2 9399 1262 or


To view the full position description, please visit: 


To apply, submit your CV and cover letter addressing the selection criteria via

Please note that applications will not be accepted via other mediums i.e. email 

Closing date: 5PM, Tuesday 30 June 2020


You must have the right to live and work in Australia.


Neuroscience Research Australia (NeuRA) is an Equal Employment Opportunity Employer. We are committed to promoting equality of opportunity and eliminating discrimination in all our employment policies and practices.


NeuRA acknowledges the traditional custodians of the lands on which we work, and extends respect to all Elders past, present, and emerging.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?

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