Job Description

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Client Services Officer

Advertiser: Smoke Alarm Solutions3.2857 out of 53.3 overall rating (28 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Jul 2020
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Client Services Officer

About SAS

Smoke Alarm Solutions is the industry leader in the servicing of smoke alarms in residential rental properties with over 200,000 properties enrolled in our service across Australia and 30% of all rental properties in Queensland service by our company. We have been Australian owned and operated for over 12 years and visit 1200 properties every day. We have over 200 staff employed across Australia with our head office and call centre based in Brisbane.  

Our service is provided to real estate agents, landlords, strata management companies, the Government, Community Housing Authorities, shared and budget accommodation, holiday rental properties, home owners, property investment specialists and international owners of property in Australia. 

As a Client Services Officer you'll get involved in a range of activities including liaising with clients, supporting the team as well as following up with the field team with scheduled bookings.  

We're looking for someone who has great customer service skills as well as strong administrative skills. You'll love dealing with people over the phone, and face-to-face and you will also be great at completing all administration tasks. You'll also be working with a supportive, fun but hard working team so a great work ethic is essential.

Key Responsibilities

  • Managing a high volume of both inbound and outbound calls
  • Scheduling of inspections
  • Conducting system checks and reporting
  • Keeping up to date with current legislation and policy
  • Identify customer needs and apply problem solving strategies
  • Working within a team to develop the best outcome

Essential Criteria:

  • Minimum typing speed of 50 words per/min
  • Professional written and verbal communication skills together with a warm and engaging manner
  • Efficient in Microsoft programs and Outlook
  • The ability to learn quickly, adapt to change and multi-task during demanding situations
  • Must be able to start immediately.

To express your interest please provide a cover letter detailing your suitability for this position, together with your resume via the Seek application. Should you have any questions, please contact Cindy Woo via email - cindy.woo@smokealarmsolutions.com.au.

About SAS

Smoke Alarm Solutions is the industry leader in the servicing of smoke alarms in residential rental properties with over 200,000 properties enrolled in our service across Australia and 30% of all rental properties in Queensland service by our company. We have been Australian owned and operated for over 12 years and visit 1200 properties every day. We have over 200 staff employed across Australia with our head office and call centre based in Brisbane.  

Our service is provided to real estate agents, landlords, strata management companies, the Government, Community Housing Authorities, shared and budget accommodation, holiday rental properties, home owners, property investment specialists and international owners of property in Australia. 

As a Client Services Officer you'll get involved in a range of activities including liaising with clients, supporting the team as well as following up with the field team with scheduled bookings.  

We're looking for someone who has great customer service skills as well as strong administrative skills. You'll love dealing with people over the phone, and face-to-face and you will also be great at completing all administration tasks. You'll also be working with a supportive, fun but hard working team so a great work ethic is essential.

Key Responsibilities

  • Managing a high volume of both inbound and outbound calls
  • Scheduling of inspections
  • Conducting system checks and reporting
  • Keeping up to date with current legislation and policy
  • Identify customer needs and apply problem solving strategies
  • Working within a team to develop the best outcome

Essential Criteria:

  • Minimum typing speed of 50 words per/min
  • Professional written and verbal communication skills together with a warm and engaging manner
  • Efficient in Microsoft programs and Outlook
  • The ability to learn quickly, adapt to change and multi-task during demanding situations
  • Must be able to start immediately.

To express your interest please provide a cover letter detailing your suitability for this position, together with your resume via the Seek application. Should you have any questions, please contact Cindy Woo via email - cindy.woo@smokealarmsolutions.com.au.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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