Job Description

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IT Helpdesk Analyst - Malaga

Advertiser: The SHORTLISTERMore jobs from this company

Job Information

Job Listing Date
18 Jun 2020
Location
Perth, Eastern Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Helpdesk Analyst - Malaga

About You:

You are the kind of person everyone likes! The IT Professional with a friendly disposition who thrives when helping and supporting others. You will be taking care of a never-ending variety of tasks within our help desk team. Whether your passion is networks, system admin and project support, or prefer desktop and end user support, we’d love to hear from you, and help you build on the skills you’re passionate about with our professional development programme.

About activIT systems:

activIT systems is a well-established and comfortably growing MSP, and we look after the IT requirements for small and medium businesses throughout Australia. Our Perth office is expanding again, and with it comes a whole lot of new opportunities. With a satellite office in Tasmania, we work together to ensure we are providing Australian businesses with the best possible IT service.
We’re really serious about IT that make life easier, safer, and faster for businesses.

We have our own awesome staff cafe where you can chill out during lunch or coffee breaks, hold informal meetings, read a book, and recharge your mind.

The Role:

Within our rapidly growing team, you will be responsible for performing first point of contact helpdesk service to clients remotely and on our workbench, with opportunities for complex service where your skills are proven or you’re passionate about. This role revolves around providing professional and knowledgeable service to clients remotely and occasionally in person, so demonstrate to us what makes you a professional!

Duties and Responsibilities include:
  • Helpdesk triage & remediation - emails, calls, remote service
  • Implementing new systems and solutions for clients
  • Following our standard operating procedures and “rules of the game”
  • Accurately documenting work performed and recording it in our job system
  • Administration and implementation of Office365, GSuite, and other cloud services
  • Time tracking and recording of work performed in our job system
  • Installing printers, PC’s, laptops, servers, and network devices for clients &
  • Having your teammates backs!
To be considered for this great role you will have:
  • 3 years’ experience at an MSP or a mid-sized IT firm supporting multiple client environments;
  • CompTIA A+ certification or equivalent experience, at minimum;
  • Have own reliable vehicle and driver's license;
  • Prior experience in Connectwise Manage & Automate would be lovely;
  • Faultless attention to detail – dot the I’s and cross the T’s;
  • Be professionally presented &
  • Operate with common sense and can problem solve issues autonomously.
To Apply:

Include the statement “all your base are belong to us” in your application to prove that you have actually read this advertisement and are serious about the job and hit apply!

If you strive for superb customer service and client satisfaction while solving IT challenges and satisfy the above criteria, we encourage you to apply.

The SHORTLISTER is not an agency! We manage the application process for clients and ensure EVERY Candidate (you) is given an opportunity of being assessed for the role you are applying for.


Keep an eye out for our reply email into your inbox :-) 

The SHORTLISTER
pink ninja emoji
www.theshortlister.com.au
About You:

You are the kind of person everyone likes! The IT Professional with a friendly disposition who thrives when helping and supporting others. You will be taking care of a never-ending variety of tasks within our help desk team. Whether your passion is networks, system admin and project support, or prefer desktop and end user support, we’d love to hear from you, and help you build on the skills you’re passionate about with our professional development programme.

About activIT systems:

activIT systems is a well-established and comfortably growing MSP, and we look after the IT requirements for small and medium businesses throughout Australia. Our Perth office is expanding again, and with it comes a whole lot of new opportunities. With a satellite office in Tasmania, we work together to ensure we are providing Australian businesses with the best possible IT service.
We’re really serious about IT that make life easier, safer, and faster for businesses.

We have our own awesome staff cafe where you can chill out during lunch or coffee breaks, hold informal meetings, read a book, and recharge your mind.

The Role:

Within our rapidly growing team, you will be responsible for performing first point of contact helpdesk service to clients remotely and on our workbench, with opportunities for complex service where your skills are proven or you’re passionate about. This role revolves around providing professional and knowledgeable service to clients remotely and occasionally in person, so demonstrate to us what makes you a professional!

Duties and Responsibilities include:
  • Helpdesk triage & remediation - emails, calls, remote service
  • Implementing new systems and solutions for clients
  • Following our standard operating procedures and “rules of the game”
  • Accurately documenting work performed and recording it in our job system
  • Administration and implementation of Office365, GSuite, and other cloud services
  • Time tracking and recording of work performed in our job system
  • Installing printers, PC’s, laptops, servers, and network devices for clients &
  • Having your teammates backs!
To be considered for this great role you will have:
  • 3 years’ experience at an MSP or a mid-sized IT firm supporting multiple client environments;
  • CompTIA A+ certification or equivalent experience, at minimum;
  • Have own reliable vehicle and driver's license;
  • Prior experience in Connectwise Manage & Automate would be lovely;
  • Faultless attention to detail – dot the I’s and cross the T’s;
  • Be professionally presented &
  • Operate with common sense and can problem solve issues autonomously.
To Apply:

Include the statement “all your base are belong to us” in your application to prove that you have actually read this advertisement and are serious about the job and hit apply!

If you strive for superb customer service and client satisfaction while solving IT challenges and satisfy the above criteria, we encourage you to apply.

The SHORTLISTER is not an agency! We manage the application process for clients and ensure EVERY Candidate (you) is given an opportunity of being assessed for the role you are applying for.


Keep an eye out for our reply email into your inbox :-) 

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