Job Description

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Systems Support Officer

Advertiser: Carers WAMore jobs from this company

Job Information

Job Listing Date
22 Jun 2020
Location
Perth, CBD, Inner & Western Suburbs
Salary
$65,000 + Superannuation + added benefits
Work Type
Full Time
Classification
Marketing & Communications, Other

Systems Support Officer

Carers WA is the peak body representing the needs and interests of carers in Western Australia. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged. Carers WA offers a competitive salary plus salary packaging benefits, additional leave entitlements, professional development, close proximity to public transport and a friendly team committed to the organisation's purpose. 

Carers WA is seeking a Systems Support Officer. This newly appointed position will assist in the development, implementation and maintenance of ICT systems and platforms which support Carers WA business operations, service delivery, data management, and reporting. Working with the Head of Systems Development and the Systems Administrator, the position will provide application based training and support to users, including the development and maintenance of user manuals, task cards and other training collateral. The position will also be responsible for maintaining data quality.  

Essential Selection Criteria

  1. Minimum 2 years’ experience in similar position
  2. Demonstrated success in the delivery of application training across a range of systems
  3. Experience with client management systems; previous use of Microsoft Dynamics 365 online would be highly advantageous   
  4. Experience and confidence in providing on-site and remote training and support to a range of end users; tailoring presentations and materials to suit audiences
  5. Experience in developing and maintaining a range of user training tools
  6. Advanced computer literacy in Word, Excel, PowerPoint and Outlook
  7. Strong analytical, problem solving and negotiation skills
  8. Strong written, presentation and verbal communication skills
  9. Ability to work on several projects simultaneously to tight deadlines, and prioritise workload
  10. Ability to work in a team environment with a flexible approach as well as being able to work independently with minimal supervision

 

The successful applicant will need to provide and/or obtain a National Police Clearance issued within the last 3 months (to be provided upon employment).

Only shortlisted applicants will be contacted for an interview.

Applications must include a covering letter addressing the first 5 essential selection criteria, Curriculum Vitae and contact details of two professional referees.  Applications should be submitted online via www.seek.com.au

Carers WA reserve the right to begin the recruitment process and withdraw the positon prior to the close date/time.

Please note: shortlisted candidates may be required to participate in skill testing to benchmark technical capabilities.


Applications close at 4.00pm on Monday, 6th July 2020.

 

 

Carers WA is the peak body representing the needs and interests of carers in Western Australia. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged. Carers WA offers a competitive salary plus salary packaging benefits, additional leave entitlements, professional development, close proximity to public transport and a friendly team committed to the organisation's purpose. 

Carers WA is seeking a Systems Support Officer. This newly appointed position will assist in the development, implementation and maintenance of ICT systems and platforms which support Carers WA business operations, service delivery, data management, and reporting. Working with the Head of Systems Development and the Systems Administrator, the position will provide application based training and support to users, including the development and maintenance of user manuals, task cards and other training collateral. The position will also be responsible for maintaining data quality.  

Essential Selection Criteria

  1. Minimum 2 years’ experience in similar position
  2. Demonstrated success in the delivery of application training across a range of systems
  3. Experience with client management systems; previous use of Microsoft Dynamics 365 online would be highly advantageous   
  4. Experience and confidence in providing on-site and remote training and support to a range of end users; tailoring presentations and materials to suit audiences
  5. Experience in developing and maintaining a range of user training tools
  6. Advanced computer literacy in Word, Excel, PowerPoint and Outlook
  7. Strong analytical, problem solving and negotiation skills
  8. Strong written, presentation and verbal communication skills
  9. Ability to work on several projects simultaneously to tight deadlines, and prioritise workload
  10. Ability to work in a team environment with a flexible approach as well as being able to work independently with minimal supervision

 

The successful applicant will need to provide and/or obtain a National Police Clearance issued within the last 3 months (to be provided upon employment).

Only shortlisted applicants will be contacted for an interview.

Applications must include a covering letter addressing the first 5 essential selection criteria, Curriculum Vitae and contact details of two professional referees.  Applications should be submitted online via www.seek.com.au

Carers WA reserve the right to begin the recruitment process and withdraw the positon prior to the close date/time.

Please note: shortlisted candidates may be required to participate in skill testing to benchmark technical capabilities.


Applications close at 4.00pm on Monday, 6th July 2020.

 

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following Microsoft Office products are you experienced with?
  • What's your expected annual base salary?

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