Job Description

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Guest Services Officer

Advertiser: Reflections Holiday ParksMore jobs from this company

Job Information

Job Listing Date
23 Jun 2020
Location
Tamworth & North West NSW
Work Type
Casual/Vacation
Classification
Hospitality & Tourism, Front Office & Guest Services

Guest Services Officer

About us

Reflections Holiday Parks is undergoing rapid growth as we look to transform our portfolio of holiday parks into places that inspire all who visit. As the only group of holiday parks who also maintain public recreation reserves, our focus is on providing exceptional visitor experiences. Surpluses generated by Reflections Holiday Parks are used to directly support and revitalise the Group’s holiday parks and surrounding Crown land reserves to ensure that visitors and local communities can enjoy these precious community assets for generations to come. It is an exciting time to come on board as we look to future proof the business and build awareness of our new brand.

About the role

This opportunity is for a casual, experienced Guest Services Officer for our Lake Keepit Holiday Park. This role is a critical part of our wider organisational mission to elevate the standard for holiday parks by delivering outstanding results and establishing lasting relationships with our valued guests. The Guest Services Officer will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

The successful candidate will be responsible for a high standard of friendly and welcoming customer service. The areas of responsibility for this role includes:

  • Provide exceptional customer service including liaising with guests face to face and via telephone;
  • Guest check-in and management of bookings through Newbook;
  • Undertake general office duties, banking and cleaning of office;
  • Assist Park Manager and Supervisors with the opening and closing of office;
  • Receiving and dispensing of monies via computerised point of sale register;
  • Assist supervisor with stock take and invoicing for cabin, office and cleaning equipment and chemicals;
  • Undertake housekeeping duties including linen, cleaning interior and exterior of cabins;
  • Assisting as required in the cleaning of guest amenities;
  • Ensure appropriate stock levels are maintained;
  • Follow work health and safety procedures; identifying hazards and assessing and controlling safety risks.

To be successful in this role you must have:

  • Experience in reception or front desk roles
  • Exceptional customer service skills
  • Certificate III in Holiday Parks and Resorts (desirable)
  • Ability to work independently
  • Sound knowledge and understanding of Work Health and Safety regulations

The successful applicant will be subject to a National Criminal History Check and a Pre-Employment Medical Assessment, including a Functional Capacity for work assessment and drug and alcohol test.

Due to the nature of the role, you will be required to obtain a paid Working With Children Check (WWCC) clearance as a condition of employment. For more information, visit the Office of the Children’s Guardian website.

This position will close at 9:00am, Wednesday 8 July 2020. 

Please note: Short listing will commence immediately. We reserve the right to close the position without notice. Only suitable candidates will be considered and contacted if short listed.

About us

Reflections Holiday Parks is undergoing rapid growth as we look to transform our portfolio of holiday parks into places that inspire all who visit. As the only group of holiday parks who also maintain public recreation reserves, our focus is on providing exceptional visitor experiences. Surpluses generated by Reflections Holiday Parks are used to directly support and revitalise the Group’s holiday parks and surrounding Crown land reserves to ensure that visitors and local communities can enjoy these precious community assets for generations to come. It is an exciting time to come on board as we look to future proof the business and build awareness of our new brand.

About the role

This opportunity is for a casual, experienced Guest Services Officer for our Lake Keepit Holiday Park. This role is a critical part of our wider organisational mission to elevate the standard for holiday parks by delivering outstanding results and establishing lasting relationships with our valued guests. The Guest Services Officer will work a rotational roster across a 7-day per week operation, including weekend and public holiday work.

The successful candidate will be responsible for a high standard of friendly and welcoming customer service. The areas of responsibility for this role includes:

  • Provide exceptional customer service including liaising with guests face to face and via telephone;
  • Guest check-in and management of bookings through Newbook;
  • Undertake general office duties, banking and cleaning of office;
  • Assist Park Manager and Supervisors with the opening and closing of office;
  • Receiving and dispensing of monies via computerised point of sale register;
  • Assist supervisor with stock take and invoicing for cabin, office and cleaning equipment and chemicals;
  • Undertake housekeeping duties including linen, cleaning interior and exterior of cabins;
  • Assisting as required in the cleaning of guest amenities;
  • Ensure appropriate stock levels are maintained;
  • Follow work health and safety procedures; identifying hazards and assessing and controlling safety risks.

To be successful in this role you must have:

  • Experience in reception or front desk roles
  • Exceptional customer service skills
  • Certificate III in Holiday Parks and Resorts (desirable)
  • Ability to work independently
  • Sound knowledge and understanding of Work Health and Safety regulations

The successful applicant will be subject to a National Criminal History Check and a Pre-Employment Medical Assessment, including a Functional Capacity for work assessment and drug and alcohol test.

Due to the nature of the role, you will be required to obtain a paid Working With Children Check (WWCC) clearance as a condition of employment. For more information, visit the Office of the Children’s Guardian website.

This position will close at 9:00am, Wednesday 8 July 2020. 

Please note: Short listing will commence immediately. We reserve the right to close the position without notice. Only suitable candidates will be considered and contacted if short listed.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • How much notice are you required to give your current employer?

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