Job Description

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Chief Operating Officer

Advertiser: ICLAMore jobs from this company

Job Information

Job Listing Date
25 Jun 2020
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
CEO & General Management, COO & MD

About Us 

Independent Community Living Australia is a community organisation established in 1987. Our core activity is to promote people’s independence, active participation and inclusion in the community to live a valued life. 

ICLA is a mental health service provider and a registered Community Housing Provider. We manage a number of supported residential services across the greater Sydney region, providing affordable accommodation and mental health support for people who have psychosocial, intellectual and other disabilities. We offer a flexible and family friendly work environment for our staff providing a rewarding service to our local community. 

About the Role 

This role leads the redesign of ICLA’s service delivery to transform the organisation for a consumer driven and outcomes focused market. We are looking for an experienced individual who has proven experiencing running disability services that can contribute to a positive organisational culture to support ICLA’s strategic objectives. The role has 8 direct reports and oversees a team of approximately 100 employees. 

About the role 

  • Produce new service delivery frameworks, and transformed service delivery workplans, incorporating:  

  • Clear lines of accountability within a Systems Leadership approach and functional structure  

  • Clear, documented implementation and workplans for Support Coordination, Supported Living, Suicide Prevention and Mental Health Services  

  • Develop and implement evidence based mental health and disability services including innovative befriending and peer service offerings  

  • Support & upskill Service and Practice Managers in recovery-oriented service provision, coaching, practice, clinical governance and risk management  

  • Lead growth in the number of people we support, maintain occupancy above 80% and develop new markets  

  • Support our transformation to a consumer driven organisation 

  • Contribute to business development, ICLA’s strategy and interaction with ICLA’s Board. 

About you 

  • You hold Tertiary Qualifications and Registration in psychology, social work or other related discipline   

  • Demonstrated experience with evidence and data-driven approaches and consumer market focused  

  • Demonstrated ability to build a culture of accountability by setting the right metrics and tying performance to tangible results  

  • Advanced technical skills with relevant clinical, non-clinical, recovery oriented and peer-based frameworks   

  • Expert risk management skills  

  • Excellent oral and written ability to communicate effectively with staff and management.   

  • Proven advanced leadership skills   

  • Experience with coordinating and reporting at board meetings   

  • Excellent attention to detail and process orientation   

  • Demonstrated high-level of discretion and sensitivity in dealing with confidential matters   

  • Customer-focused mindset  


In order to deliver on our purpose, we want to ensure that we represent the diversity of the Australian community, so we would welcome expressions of interest from candidates who can help us to achieve this goal. 


ICLA offers: 

  • Charity salary packaging to pay benefits and living expenses from pre-income tax 

  • Flexible working practices 

  • Paid Parental Leave 

  • Ongoing professional development 

  • Dynamic and committed culture 

How to apply: 

Further information on the role and composition of the ICLA’s Executive Team is available on our website under the About Us – Our People 

Interested candidates should apply below, with a covering letter setting out their interest in joining the ICLA team or apply at

Closing date: Friday 17th July 

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