Job Description

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Claims Service Consultant

Advertiser: Allianz3.4937 out of 53.5 overall rating (239 employee reviews) More jobs from this company

Job Information

Job Listing Date
28 Jun 2020
Location
Brisbane
Work Type
Full Time
Classification
Insurance & Superannuation, Claims

Claims Service Consultant

Claims Service Consultant | Brisbane- QLD

Allianz is the home for Claims Consultants who dare to walk in the shoes of our customers

What if you were empowered to make a positive impact?

Our Claims Service Consultants are dedicated to assist our customers in their moment of need.

Claims Services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners.

As an Allianz Claims Service Consultant in our Brisbane CBD location, you'll be there to assist our customers with Property based claims as a reassuring first point of contact. You will demonstrate strong decision making skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers and liaising with our Loss Adjusters to deliver an easy claims process - for people who love to help others, this role is highly rewarding.

You'll be responsible for:

  • Managing a complex portfolio of claims in a timely and cost-effective manner
  • Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
  • Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
  • Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
  • Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved

Important to your success:

  • Superior customer service abilities & solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to make decisions and be empowered
  • Claims experience is desirable

  What's on offer:

  • A competitive salary package with structured increases  
  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
  • Experience a culture where everyone belongs and new ideas are embraced
  • Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
  • A range of attractive benefits including Insurance & Gym Membership discounts
  • A fun, positive & supportive team environment; we work together to achieve great results

About us

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. 

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

If you dare, there's an opportunity for you at www.allianz.com.au/careers

 

Claims Service Consultant | Brisbane- QLD

Allianz is the home for Claims Consultants who dare to walk in the shoes of our customers

What if you were empowered to make a positive impact?

Our Claims Service Consultants are dedicated to assist our customers in their moment of need.

Claims Services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners.

As an Allianz Claims Service Consultant in our Brisbane CBD location, you'll be there to assist our customers with Property based claims as a reassuring first point of contact. You will demonstrate strong decision making skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers and liaising with our Loss Adjusters to deliver an easy claims process - for people who love to help others, this role is highly rewarding.

You'll be responsible for:

  • Managing a complex portfolio of claims in a timely and cost-effective manner
  • Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
  • Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
  • Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
  • Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved

Important to your success:

  • Superior customer service abilities & solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to make decisions and be empowered
  • Claims experience is desirable

  What's on offer:

  • A competitive salary package with structured increases  
  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
  • Experience a culture where everyone belongs and new ideas are embraced
  • Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
  • A range of attractive benefits including Insurance & Gym Membership discounts
  • A fun, positive & supportive team environment; we work together to achieve great results

About us

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. 

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

If you dare, there's an opportunity for you at www.allianz.com.au/careers

 

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