Job Description

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Customer Service Representative - Inbound Calls

Advertiser: Point ParkingMore jobs from this company

Job Information

Job Listing Date
29 Jun 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Representative - Inbound Calls

Point Parking is the newest and fastest growing parking management company in Australia. We specialise in retail and high volume car park management. With strong experience and knowledge in shopping centre, retail and high volume car park management, we focus on driving a high customer experience, both for the owner and the customer. We are established on excellence in customer service. 

We are currently looking for several experienced customer service superstars to join our National Operations Centre based in Drummoyne. 

You will a provide professional and courteous customer service experience in a high volume, fast paced environment. As the first point of contact for our customers, you will resolve issues via phone, intercom, email and/or face to face. You will operate the latest car park technology, accurately record incidents and events and produce report and data entry. Occasionally you will also participate on a smooth run of the car park located here in Drummoyne by providing on-site customer service support. The position will operate across a rotating rosters with work hours that provide coverage across mornings, afternoons & evening shifts.

To be successful in the role, you will demonstrate:

  • superior customer service skills with a passion for service;
  • demonstrated communications skills (verbal & written);
  • ability to perform and maintain focus under pressure;
  • reliable and organised with a 'can do' approach to resolving customer issues;
  • previous call centre and/or car parking experience an advantage; and
  • ability to work any day across the week, including weekends will be advantageous.  

What we offer:

  • thorough training to the right candidate and ongoing skills development;
  • friendly and supportive working environment;
  • modern and conveniently located offices;
  • free on-site parking; and
  • opportunity to expand your career within the company.

Please note that due to the nature of the role and operational needs of the business, we encourage Australian citizens, permanent resident and/or NZ citizens, or those without visa restrictions to apply.

If this opportunity sounds like it is for you, then we want to hear from you! Please click the Apply button to send your resume.

Due to high interest only short listed applicants will be contacted and successful candidates will be subject to a police background check.

We thank everyone for taking the time to apply for this position.

Employing motivated and dedicated people who can grow, develop and enrich themselves in a personal sense and when it comes to parking.
POINT PARKING
1300 55 11 31
www.pointparking.com.au
recruitment@pointparking.com.au

Point Parking is the newest and fastest growing parking management company in Australia. We specialise in retail and high volume car park management. With strong experience and knowledge in shopping centre, retail and high volume car park management, we focus on driving a high customer experience, both for the owner and the customer. We are established on excellence in customer service. 

We are currently looking for several experienced customer service superstars to join our National Operations Centre based in Drummoyne. 

You will a provide professional and courteous customer service experience in a high volume, fast paced environment. As the first point of contact for our customers, you will resolve issues via phone, intercom, email and/or face to face. You will operate the latest car park technology, accurately record incidents and events and produce report and data entry. Occasionally you will also participate on a smooth run of the car park located here in Drummoyne by providing on-site customer service support. The position will operate across a rotating rosters with work hours that provide coverage across mornings, afternoons & evening shifts.

To be successful in the role, you will demonstrate:

  • superior customer service skills with a passion for service;
  • demonstrated communications skills (verbal & written);
  • ability to perform and maintain focus under pressure;
  • reliable and organised with a 'can do' approach to resolving customer issues;
  • previous call centre and/or car parking experience an advantage; and
  • ability to work any day across the week, including weekends will be advantageous.  

What we offer:

  • thorough training to the right candidate and ongoing skills development;
  • friendly and supportive working environment;
  • modern and conveniently located offices;
  • free on-site parking; and
  • opportunity to expand your career within the company.

Please note that due to the nature of the role and operational needs of the business, we encourage Australian citizens, permanent resident and/or NZ citizens, or those without visa restrictions to apply.

If this opportunity sounds like it is for you, then we want to hear from you! Please click the Apply button to send your resume.

Due to high interest only short listed applicants will be contacted and successful candidates will be subject to a police background check.

We thank everyone for taking the time to apply for this position.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • Are you available to work on a rotating roster?
  • Do you have experience working towards targets and KPIs?

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