Job Description

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Member Services Coordinator

Advertiser: NDSMore jobs from this company

Job Information

Job Listing Date
29 Jun 2020
Work Type
Part Time
Call Centre & Customer Service, Customer Service - Call Centre

Reports to:  Program Manager (NDP)

Direct Reports:  0

Location: Hobart

Status: Part time: 22.8 hours per week (3 days)

Fixed term contract until 30 September 2020 with a possibility of extension, but with no guarantee.


Company overview:

National Disability Services (NDS) is the national industry association for disability services, representing more than 1,130 non-government organisations. Collectively, NDS members operate several thousand services for Australians with all types of disability. NDS members range in size from small support groups to large multi-service organisations and are located in every State and Territory across Australia.

NDS promotes the full inclusion of people with disability and this commitment is outlined in our Disability Action Plan (DAP).

Position overview:

National Disability Practitioners (NDP) is a professional association for the Australian disability workforce and operates as a division of NDS. NDP was launched in December 2014 focussed on the individual rather than the organisation, with the purpose of informing, inspiring, developing and supporting all members of the Australian disability workforce.

There are more than 15,000 individual NDP members across Australia, ranging from disability support workers, to sector leaders, allied health practitioners, students and those undertaking business support roles.

A rewarding opportunity exists to join the small but enthusiastic NDP team in the role of NDP Member Services Coordinator

The purpose of the role is to:

  1. COORDINATE SYSTEMS & REPORTING. Manage all administrative processes and activity reporting systems associated with NDP membership records and communication.
  2. COORDINATE MEMBER SUPPORT. Provide exceptional customer service to potential and existing NDP members and internal and external project customers via phone, email and other formats.
  3. MANAGE COMMUNICATION CHANNELS. Research, compile and deliver content via NDP’s e-newsletters, webinars, virtual conferences, website and social media channels.
  4. DELIVER INTERNAL and EXTERNAL PROJECT ACTIVITIES. Support the NDP Program Manager in the delivery of internal and external projects, specifically in regard to communication, event and member engagement activities.

Key roles and responsibilities:


  • Ensure accurate and efficient schedules and record keeping for all activities
  • Ensure data integrity and prepare accurate reporting on membership and engagement profiles.
  • Develop and implement efficient business processes to manage NDP’s CRM and make recommendations to drive continuous improvement.


  • Oversee, triage, respond and report on all membership related queries (within agreed service level standards).


  • Manage NDP communication channels (website, webinars virtual conferences, email, e-newsletters and social media)
  • Develop, implement and monitor the effectiveness and reach of communication campaigns and activities.


  • Deliver assigned project activities
  • Develop and maintain strong and productive working relationships with a range of internal and external customers.

Other DUTIES as required.

Key  attributes:

  1. A motivated, proactive, confident digital systems and database administrator.
  2. High level administration skills and knowledge of office information technology; including the Microsoft Office Suite, social media and website maintenance.
  3. Experience in managing communication channels including drafting and editing content for e-newsletters and websites.
  4. Experience with Website content management, Dynamic CRM and MS Excel is an advantage.
  5. Ability to work with minimal supervision with a customer member-focused mindset and a positive and empathic approach to member satisfaction.
  6. High attention to detail.
  7. Enjoys working in a fast paced, high volume, dynamic environment and motivation to make a difference to people supporting people living with a disability.


Interested applicants should send a cover letter relating their experience to each of the Key Attributes, together with their resume, to:



Human Resources Manager

Ph: (02) 9256 3104

Fax: (02) 9256 3123


Closing date is 12 July 2020


NDS is an equal opportunity employer and encourages applications from people with disability, Aboriginal and Torres Strait Islanders, and people from culturally diverse backgrounds.


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How many years' experience do you have as an administration officer?

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You must have the right to live and work in this location to apply for this job.

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