Job Description

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Assessment and Referral Officer

Advertiser: Centrecare2.963 out of 53.0 overall rating (27 employee reviews) More jobs from this company

Job Information

Job Listing Date
29 Jun 2020
Location
Perth, Fremantle & Southern Suburbs
Salary
$80,296.84 plus super plus salary packaging
Work Type
Full Time
Classification
Community Services & Development, Housing & Homelessness Services

Assessment and Referral Officer

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism.

About Centrecare

Centrecare is a not-for-profit organisation committed to delivering quality professional counselling, support, accommodation, family violence support, mediation, justice programs and out of home care services. 

Do you want to help people who are homeless?

Centrecare operates a Homeless Assessment and Referral Service assisting people who are homeless or at risk of homelessness to access accommodation and support options. 

The Role

The position is based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. You will also conduct face to face appointments with clients. Clients may be experiencing a range of complex issues including domestic violence, substance use, mental illness and suicidal ideation.  

A Few Specifics.

  • High volume service requiring ability to build rapport quickly and engage clients via phone
  • Small team environment working closely together to support common clients
  • Data and client notes entered into client management software daily
  • Working on a rostered basis 150 hours per four week period, with shifts including, 8.30am-4.30pm, 9am-5pm and 11.15am-7.15pm, with one Saturday shift per month.

Benefits and perks

  • Work for a leading NFP with 360 staff across 11 locations providing a great work life balance. 
  • Comprehensive training and development to encourage staff growth and development. 
  • Four weeks Annual Leave inclusive of a 17.5% leave loading
  • One week of additional paid leave
  • Twelve weeks paid Maternity Leave
  • Access to corporate health cover provided for by Bupa or Medibank
  • Study Leave of five hours per week after two years of service
  • Insurance cover to and from work
  • Employee Assistance Program

Skills and Experience

  • Recognised tertiary (Degree) level qualifications in Social Work, Psychology, Social Welfare, Mental Health, Substance Abuse, Youth Work, Behavioural Science and Aboriginal Studies, Community Services or related disciplines. (ESSENTIAL - Cert III OR IV will not be accepted for this role).
  • Demonstrated high quality assessment and interview skills.
  • Highly effective interpersonal skills and communication skills.
  • High emotional intelligence and resilience 
  • Demonstrated experience in engaging and working effectively with young people, individuals, couples and families, who may be faced with multiple, complex issues.

How to Apply

Click on the APPLY button and attach your resume and addressed selection criteria. Selection criteria can be found on our website www.centrecare.com.au

Call Bec Humphries on 9288 2297 for a confidential discussion or email humanresources@centrecare.com.au.

Closing date: 5pm 13 July 2020

Shortlisting will commence straightaway, Centrecare reserves the right to close the position early if needed.

We are seeking to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal opportunity outcomes for our employees. Candidates who identify as Aboriginal and Torres Strait Islander are strongly encouraged to apply.

Centrecare believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services




Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism.

About Centrecare

Centrecare is a not-for-profit organisation committed to delivering quality professional counselling, support, accommodation, family violence support, mediation, justice programs and out of home care services. 

Do you want to help people who are homeless?

Centrecare operates a Homeless Assessment and Referral Service assisting people who are homeless or at risk of homelessness to access accommodation and support options. 

The Role

The position is based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. You will also conduct face to face appointments with clients. Clients may be experiencing a range of complex issues including domestic violence, substance use, mental illness and suicidal ideation.  

A Few Specifics.

  • High volume service requiring ability to build rapport quickly and engage clients via phone
  • Small team environment working closely together to support common clients
  • Data and client notes entered into client management software daily
  • Working on a rostered basis 150 hours per four week period, with shifts including, 8.30am-4.30pm, 9am-5pm and 11.15am-7.15pm, with one Saturday shift per month.

Benefits and perks

  • Work for a leading NFP with 360 staff across 11 locations providing a great work life balance. 
  • Comprehensive training and development to encourage staff growth and development. 
  • Four weeks Annual Leave inclusive of a 17.5% leave loading
  • One week of additional paid leave
  • Twelve weeks paid Maternity Leave
  • Access to corporate health cover provided for by Bupa or Medibank
  • Study Leave of five hours per week after two years of service
  • Insurance cover to and from work
  • Employee Assistance Program

Skills and Experience

  • Recognised tertiary (Degree) level qualifications in Social Work, Psychology, Social Welfare, Mental Health, Substance Abuse, Youth Work, Behavioural Science and Aboriginal Studies, Community Services or related disciplines. (ESSENTIAL - Cert III OR IV will not be accepted for this role).
  • Demonstrated high quality assessment and interview skills.
  • Highly effective interpersonal skills and communication skills.
  • High emotional intelligence and resilience 
  • Demonstrated experience in engaging and working effectively with young people, individuals, couples and families, who may be faced with multiple, complex issues.

How to Apply

Click on the APPLY button and attach your resume and addressed selection criteria. Selection criteria can be found on our website www.centrecare.com.au

Call Bec Humphries on 9288 2297 for a confidential discussion or email humanresources@centrecare.com.au.

Closing date: 5pm 13 July 2020

Shortlisting will commence straightaway, Centrecare reserves the right to close the position early if needed.

We are seeking to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal opportunity outcomes for our employees. Candidates who identify as Aboriginal and Torres Strait Islander are strongly encouraged to apply.

Centrecare believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Are you available to work on a rotating roster?
  • Do you have a tertiary level qualification in either Social Work, Psychology, Social Welfare, Mental Health, Substance Abuse, Youth Work, Behavioural Science, Aboriginal Studies, Community Services and/or related disciplines?
  • Are you aware this is predominantly a call-centre environment role?
  • Do you have experience working with clients relating to homelessness?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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