Job Description

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Doorways Case Worker - Mackay

Advertiser: The Salvation Army3.6461 out of 53.6 overall rating (373 employee reviews) More jobs from this company

Job Information

Job Listing Date
30 Jun 2020
Location
Mackay & Coalfields
Work Type
Part Time
Classification
Community Services & Development, Community Development

Doorways Case Worker - Mackay

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

As a Doorways team member, this position in Mackay is responsible for providing casework focusing support on people to become less reliant on financial aid by journeying alongside them to develop their internal resources, building capacity and connecting them into communities of belonging. The Doorways caseworker provides assessments, develops case plans and works with community members in supporting them to achieve their goals. At times a caseworker may be required to undertake child related activities and provide casework to young people aged 16-18yrs


Provision of Case Work through:

Undertaking assessments, developing case plans in partnership with the community member.

Success Criteria:

  • All enquiries regarding the program, ER delivery and referrals for case work to be responded to in a timely and professional manner.
  • Case work is conducted in accordance with the mission and values of TSA.
  • Assessments and reviews (outcome measurement tools) are completed according to the Doorways model.
  • A full time caseworker is expected to work with approximately 15-20 community members at any given time (there may be some regional variance).
  • Demonstrates high level understanding of a community member’s strengths and underlying issues.
  • Provides appropriate referrals to internal or external services.
  • Evidence of professional and supportive relationships with community members in accordance to TSA code of conduct.
  • Every community member who receives ongoing case work will have an open and active case plan, reflecting the community member’s priorities for casework.
  • Positive feedback is received from community members about the support provided.
  • Demonstrate proficiency in using SAMIS database, online calendars and other online/digital tools.
  • Data is entered into SAMIS within one week of service provided in accordance with privacy principles and legislative requirements.
  • Adherence to the organisations quality and risk assessment systems, WHS policies and procedures.

Networking & Partnering:

Acquire and maintain a comprehensive knowledge of local services and referral pathways.

Work collaboratively and professionally with other agencies and TSA employees, officers and volunteers.

Success Criteria:

  • Evidence of good working knowledge of services and support options for community members in the local area.
  • Work collaboratively with other TSA expressions in local area.
  • May be required to contribute and provide specialist knowledge and support to other employees, volunteers and officers in partnership with their line manager.
  • Actively seek opportunities to connect and build relationships with other services, resulting in beneficial outcomes for community members.
  • Evidence of promoting the Doorways model and building referral pathways in the local area.
  • In consultation and with approval from the line manager, formal partnerships are developed with service providers.
  • Attend interagency meetings and events to represent Doorways as agreed by the line manager.
  • Positive feedback is received from internal and external stakeholders regarding the Doorways program.

Professional Development & Continuous Improvement:

Maintain and develop professional knowledge and skills relevant to the role and to promote best practice.

Success Criteria;

  • Actively engage in supervision.
  • Actively engage in case review meetings.
  • Participate in professional development to maintain skills for the role in local area and as part of the wider Doorways regional teams (some travel may be required).
  • Seek new ideas, provide feedback and contribute to program improvement.

Team Support

Participating in team activities to develop supportive relationships and contributes to the overall team effectiveness.

Success Criteria:

  • Demonstrates an ongoing commitment to working collaboratively with other team members in the local area and with the regional Doorways team.
  • Contributing to the functioning of the local Salvo Connect sites
  • Evidence of supportive relationships with team members.
  • Engagement in Doorways team meetings either face to face, telephone or webex.

SELECTION CRITERIA

Values

Understanding of and commitment to the mission and values of The Salvation Army.

Required experience;

  • An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
  • A least one year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
  • Demonstrated ability to deal with unpredictable situations and behaviour.
  • Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.
  • Experience in establishing and developing collaborative networks and partnerships with internal partners and external organisations.
  • Demonstrate an understanding of structural poverty, the issues faced by people in long-term hardships, and the provision of social services and Emergency Relief services in Australia.
  • Understanding of relevant legislation, policies, procedures and standards impacting the delivery of services to people in poverty.
  • High levels of literacy, numeracy and verbal communication skills, including good empathetic listening skills, excellent verbal communication skills, and the ability to write accurate succinct reports.
  • Demonstrated skills in managing time, setting priorities, planning and organising task, working independently when required as well as collaboratively as part of a team.

Qualifications & Mandatory Requirements

(eg. Police Checks)

  • A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.
  • A least one year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
  • Proficiency in another language is highly regarded.
  • Understanding of case work practice and structural poverty in Australia is desirable.
  • All staff are required to have an up to date WWCC/Blue Card/WWVP
  • All staff must have an up to date police check

Capabilities

Focus on the people we serve

  • Provides service appropriately and responsively to the needs of people
  • Recognises the need for referral and takes appropriate action
  • Advocates and negotiates effectively for people

Show respect

  • Recognises and adapts to individual differences and perspectives in culture, style and viewpoint
  • Positively utilises diversity as a strength in line with TSA values
  • Promotes inclusive and culturally appropriate practices
  • Actively and calmly works to solve problems and resolve conflicts

Work collaboratively

  • Proactively contributes to a positive team spirit
  • Engages with others to share information and solve issues and problems jointly

Manage self

  • Recognises impact of own behaviour and emotions on others and adjusts accordingly
  • Shows commitment to achieving challenging and complex goals
  • Demonstrates a high level of personal motivation
  • Seeks and responds positively to constructive feedback and guidance
  • Actively seeks to acquire new skills and develop strengths

Display Resilience

  • Is flexible, adaptable and maintains appropriate self-care
  • Constructively raises and works through issues and challenges and seeks alternative solutions
  • Keeps control of own emotions and remains calm in the face of challenging situations
  • Displays an optimistic approach to work

Act ethically and with integrity

  • Supports a culture of integrity and professionalism

Spiritually Respectful

  • Alert to and respectful of spiritual beliefs and practices or others
  • Respects TSA’s spiritual identity and activities

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the well being of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.

As a Doorways team member, this position in Mackay is responsible for providing casework focusing support on people to become less reliant on financial aid by journeying alongside them to develop their internal resources, building capacity and connecting them into communities of belonging. The Doorways caseworker provides assessments, develops case plans and works with community members in supporting them to achieve their goals. At times a caseworker may be required to undertake child related activities and provide casework to young people aged 16-18yrs


Provision of Case Work through:

Undertaking assessments, developing case plans in partnership with the community member.

Success Criteria:

  • All enquiries regarding the program, ER delivery and referrals for case work to be responded to in a timely and professional manner.
  • Case work is conducted in accordance with the mission and values of TSA.
  • Assessments and reviews (outcome measurement tools) are completed according to the Doorways model.
  • A full time caseworker is expected to work with approximately 15-20 community members at any given time (there may be some regional variance).
  • Demonstrates high level understanding of a community member’s strengths and underlying issues.
  • Provides appropriate referrals to internal or external services.
  • Evidence of professional and supportive relationships with community members in accordance to TSA code of conduct.
  • Every community member who receives ongoing case work will have an open and active case plan, reflecting the community member’s priorities for casework.
  • Positive feedback is received from community members about the support provided.
  • Demonstrate proficiency in using SAMIS database, online calendars and other online/digital tools.
  • Data is entered into SAMIS within one week of service provided in accordance with privacy principles and legislative requirements.
  • Adherence to the organisations quality and risk assessment systems, WHS policies and procedures.

Networking & Partnering:

Acquire and maintain a comprehensive knowledge of local services and referral pathways.

Work collaboratively and professionally with other agencies and TSA employees, officers and volunteers.

Success Criteria:

  • Evidence of good working knowledge of services and support options for community members in the local area.
  • Work collaboratively with other TSA expressions in local area.
  • May be required to contribute and provide specialist knowledge and support to other employees, volunteers and officers in partnership with their line manager.
  • Actively seek opportunities to connect and build relationships with other services, resulting in beneficial outcomes for community members.
  • Evidence of promoting the Doorways model and building referral pathways in the local area.
  • In consultation and with approval from the line manager, formal partnerships are developed with service providers.
  • Attend interagency meetings and events to represent Doorways as agreed by the line manager.
  • Positive feedback is received from internal and external stakeholders regarding the Doorways program.

Professional Development & Continuous Improvement:

Maintain and develop professional knowledge and skills relevant to the role and to promote best practice.

Success Criteria;

  • Actively engage in supervision.
  • Actively engage in case review meetings.
  • Participate in professional development to maintain skills for the role in local area and as part of the wider Doorways regional teams (some travel may be required).
  • Seek new ideas, provide feedback and contribute to program improvement.

Team Support

Participating in team activities to develop supportive relationships and contributes to the overall team effectiveness.

Success Criteria:

  • Demonstrates an ongoing commitment to working collaboratively with other team members in the local area and with the regional Doorways team.
  • Contributing to the functioning of the local Salvo Connect sites
  • Evidence of supportive relationships with team members.
  • Engagement in Doorways team meetings either face to face, telephone or webex.

SELECTION CRITERIA

Values

Understanding of and commitment to the mission and values of The Salvation Army.

Required experience;

  • An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
  • A least one year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
  • Demonstrated ability to deal with unpredictable situations and behaviour.
  • Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.
  • Experience in establishing and developing collaborative networks and partnerships with internal partners and external organisations.
  • Demonstrate an understanding of structural poverty, the issues faced by people in long-term hardships, and the provision of social services and Emergency Relief services in Australia.
  • Understanding of relevant legislation, policies, procedures and standards impacting the delivery of services to people in poverty.
  • High levels of literacy, numeracy and verbal communication skills, including good empathetic listening skills, excellent verbal communication skills, and the ability to write accurate succinct reports.
  • Demonstrated skills in managing time, setting priorities, planning and organising task, working independently when required as well as collaboratively as part of a team.

Qualifications & Mandatory Requirements

(eg. Police Checks)

  • A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.
  • A least one year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
  • Proficiency in another language is highly regarded.
  • Understanding of case work practice and structural poverty in Australia is desirable.
  • All staff are required to have an up to date WWCC/Blue Card/WWVP
  • All staff must have an up to date police check

Capabilities

Focus on the people we serve

  • Provides service appropriately and responsively to the needs of people
  • Recognises the need for referral and takes appropriate action
  • Advocates and negotiates effectively for people

Show respect

  • Recognises and adapts to individual differences and perspectives in culture, style and viewpoint
  • Positively utilises diversity as a strength in line with TSA values
  • Promotes inclusive and culturally appropriate practices
  • Actively and calmly works to solve problems and resolve conflicts

Work collaboratively

  • Proactively contributes to a positive team spirit
  • Engages with others to share information and solve issues and problems jointly

Manage self

  • Recognises impact of own behaviour and emotions on others and adjusts accordingly
  • Shows commitment to achieving challenging and complex goals
  • Demonstrates a high level of personal motivation
  • Seeks and responds positively to constructive feedback and guidance
  • Actively seeks to acquire new skills and develop strengths

Display Resilience

  • Is flexible, adaptable and maintains appropriate self-care
  • Constructively raises and works through issues and challenges and seeks alternative solutions
  • Keeps control of own emotions and remains calm in the face of challenging situations
  • Displays an optimistic approach to work

Act ethically and with integrity

  • Supports a culture of integrity and professionalism

Spiritually Respectful

  • Alert to and respectful of spiritual beliefs and practices or others
  • Respects TSA’s spiritual identity and activities

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