Job Description

Job Header

IT Support Analyst

Advertiser: Robert Half TechnologyMore jobs from this company

Job Information

Job Listing Date
30 Jun 2020
Location
Melbourne, CBD & Inner Suburbs
Salary
$65k - $75k p.a.
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Support Analyst

The Company

The organization is an industry leading Global Commercial Law Firm. With sites based across multiple locations, this client is looking to recruit an IT Systems Analyst to become a part of the global IT team.

The Role

You’ll be responsible for ensuring the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Key Responsibilities include:

  • Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
  • Provide technical support for client facilities such as video conferencing and audio conferencing services.
  • Participate in improvements as they relate to the on-site IT environment.
  • Test fixes to ensure problems have been adequately resolved.
  • Perform post-resolution follow-ups to customer requests.
  • Evaluate documented resolutions and analyse trends for ways to prevent future problems
  • Supports operates and maintains AV equipment for live meetings and events.
  • Provides support and demonstrates expert knowledge for online webinar tools and applications

Your Profile

You’re a confident individual with prior professional services experience, you enjoy building relationships with your colleagues and thrive in a troubleshooting role. Nothing is above or below you and you strive to diagnose issues to their root cause and provide exceptional customer service.

In addition, you will ideally be able to demonstrate:

  • Experience in the field of computer science, information sciences, or related field for 3 to 5 years.
  • Citrix, Windows Servers, Exchange, Office 365 and Service Now experience
  • Microsoft MCP desired or other appropriate certification.
  • Strong knowledge of computer hardware with a focus on workstations and laptops.
  • Experience with Microsoft Windows.
  • Significant application support experience with Microsoft Office.
  • Proven track record of working under Service Level Agreements and a Service Desk framework.

Apply Today

Please send your resume to us by clicking the “Apply Now” button. Resumes in MS Word format are preferred.

Job Reference No: 06810-0011418912

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

www.roberthalf.com.au
IT'S TIME WE ALL WORK HAPPY.™

The Company

The organization is an industry leading Global Commercial Law Firm. With sites based across multiple locations, this client is looking to recruit an IT Systems Analyst to become a part of the global IT team.

The Role

You’ll be responsible for ensuring the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Key Responsibilities include:

  • Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
  • Provide technical support for client facilities such as video conferencing and audio conferencing services.
  • Participate in improvements as they relate to the on-site IT environment.
  • Test fixes to ensure problems have been adequately resolved.
  • Perform post-resolution follow-ups to customer requests.
  • Evaluate documented resolutions and analyse trends for ways to prevent future problems
  • Supports operates and maintains AV equipment for live meetings and events.
  • Provides support and demonstrates expert knowledge for online webinar tools and applications

Your Profile

You’re a confident individual with prior professional services experience, you enjoy building relationships with your colleagues and thrive in a troubleshooting role. Nothing is above or below you and you strive to diagnose issues to their root cause and provide exceptional customer service.

In addition, you will ideally be able to demonstrate:

  • Experience in the field of computer science, information sciences, or related field for 3 to 5 years.
  • Citrix, Windows Servers, Exchange, Office 365 and Service Now experience
  • Microsoft MCP desired or other appropriate certification.
  • Strong knowledge of computer hardware with a focus on workstations and laptops.
  • Experience with Microsoft Windows.
  • Significant application support experience with Microsoft Office.
  • Proven track record of working under Service Level Agreements and a Service Desk framework.

Apply Today

Please send your resume to us by clicking the “Apply Now” button. Resumes in MS Word format are preferred.

Job Reference No: 06810-0011418912

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

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