Job Description

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Chief Operating Officer (COO)

Advertiser: Celebrity Ink™ TattooMore jobs from this company

Job Information

Job Listing Date
8 Jul 2020
Gold Coast
$100,000 - $149,999
Work Type
Full Time
CEO & General Management, COO & MD

Chief Operating Officer

We are seeking a Chief Operating Officer to oversee our franchise group operations across the Celebrity Ink™ network. At present, our group includes twenty franchisees across nine different countries. The role will be based at our beachfront head office in Broadbeach, Gold Coast. 

You will be responsible for the following non-comprehensive list of activities:

  • Introducing operational structure into the organisation
  • Ensure compliance of all franchise agreement components through regular audits. 
  • Weekly and monthly reporting to the board
  • Franchising systems enablement
  • Franchisee performance management
  • Franchise business development and onboarding
  • International/transnational retail operations remit
  •  Point of Sale technology administration
  •  Revenue generation and Sales/Marketing KPI’s
  • Customer experience and customer service management
  •  Quality control and compliance
  • Hygiene regulations and protocols
  • Staffing, human resourcing, recruitment, employee training
  • Product and Service development

To qualify for the role you need to have:  

  • University degree qualified
  •  3+ years experience in global franchising systems
  •  Experience in scale-out expansion
  • Experience leading multiple stakeholders from different cultures
  • Must be willing/able to travel (subject to COVID-19 restrictions)

Benefits and perks

  • Working in an exciting industry within a fast-growing business 
  • Competitive salary package 
  • Beachfront head office on the Gold Coast 
  • Industry training provided 
  • Ongoing personal development provided 


Please attach a cover letter and your resume. 

The application form will include these questions:
  • How many years' experience do you have as a chief operation officer?

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