Job Description

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Customer Service Consultant

Advertiser: DFP RecruitmentMore jobs from this company

Job Information

Job Listing Date
13 Jul 2020
Location
Melbourne, Eastern Suburbs
Salary
$27.54 - $28.38 per hour
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Consultant

  • Full time temp opportunity, with a view to extension and permanency
  • Training rate for the first three weeks then moving to $28.38 p/h
  • Commencing 3rd August
Our client is a leader within their industry, and they are currently looking to expand their team of enthusiastic, friendly, dynamic individuals in their Contact Centre! This is an exciting opportunity for an individual who is ready to take the next step in their Customer Service career.
 
As a Customer Service Consultant you will play an integral role by providing excellent service support to customers and assisting customers with enquiries. Motivated, positive and enthusiastic by nature, you will have demonstrated experience working in a busy, multi-tasking environment providing an outstanding level of customer service.
 
You will be:
  • delivering an exceptional experience and enjoy interacting with customers to identify their needs;
  • creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs; you’re not afraid to get in and do some troubleshooting on basic technical issues;
  • building strong relationships and working towards understanding the customer’s needs; you will confidently coach customers through technical issues
  • Working in an agile and ever-changing work environment with constant support and leadership guidance.
 
Who we’re looking for:
  • People who have Inbound Customer Service experience;
  • Experience working in a contact centre or retail store;
  • Proven experience in solving problems;
  • The ability to build customer relationships quickly;
  • Can learn and use new systems rapidly;
  • Excellent listening skills along with a friendly personality and a genuine desire to help people; and
  • The proven ability to meet KPI’s
 
As a strong communicator, you’ll feel comfortable responding to service enquiries relating to a range of products and services – and don’t worry, full training and ongoing support will be provided! Attractive hourly rate! Weekend shifts will accrue relevant shift allowances.  
 
For our client, it’s all about their people! We’re looking for Customer Service Experts, who are passionate about delivering an exceptional experience and enjoy interacting with customers to identify their needs. Your goal is to create a simple and brilliant customer experience! 

Successful candidates must be able to commence on Monday 3rd August 2020 and be flexible to work full time hours over a 6 day rotating roster after training is completed.
 
Don’t delay! If you’re excited about this exciting opportunity APPLY NOW! Interviews to commence immediately



DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

DFP Recruitment is an approved labour hire licence holder - licence number: LHS286768
dfp.com.au
Our client is a leader within their industry, and they are currently looking to expand their team of enthusiastic, friendly, dynamic individuals in their Contact Centre! This is an exciting opportunity for an individual who is ready to take the next step in their Customer Service career.
 
As a Customer Service Consultant you will play an integral role by providing excellent service support to customers and assisting customers with enquiries. Motivated, positive and enthusiastic by nature, you will have demonstrated experience working in a busy, multi-tasking environment providing an outstanding level of customer service.
 
You will be:
  • delivering an exceptional experience and enjoy interacting with customers to identify their needs;
  • creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs; you’re not afraid to get in and do some troubleshooting on basic technical issues;
  • building strong relationships and working towards understanding the customer’s needs; you will confidently coach customers through technical issues
  • Working in an agile and ever-changing work environment with constant support and leadership guidance.
 
Who we’re looking for:
  • People who have Inbound Customer Service experience;
  • Experience working in a contact centre or retail store;
  • Proven experience in solving problems;
  • The ability to build customer relationships quickly;
  • Can learn and use new systems rapidly;
  • Excellent listening skills along with a friendly personality and a genuine desire to help people; and
  • The proven ability to meet KPI’s
 
As a strong communicator, you’ll feel comfortable responding to service enquiries relating to a range of products and services – and don’t worry, full training and ongoing support will be provided! Attractive hourly rate! Weekend shifts will accrue relevant shift allowances.  
 
For our client, it’s all about their people! We’re looking for Customer Service Experts, who are passionate about delivering an exceptional experience and enjoy interacting with customers to identify their needs. Your goal is to create a simple and brilliant customer experience! 

Successful candidates must be able to commence on Monday 3rd August 2020 and be flexible to work full time hours over a 6 day rotating roster after training is completed.
 
Don’t delay! If you’re excited about this exciting opportunity APPLY NOW! Interviews to commence immediately



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