Job Description

Job Header

Level 2 Support Systems Engineer

Advertiser: Chamonix IT ConsultingMore jobs from this company

Job Information

Job Listing Date
2 Sept 2020
Location
Adelaide
Work Type
Full Time
Classification
Information & Communication Technology, Networks & Systems Administration

Level 2 Support Systems Engineer

About the Company

Chamonix is an Adelaide based business and technology consulting service organisation located in Adelaide's innovation hub, Lot Fourteen. In working across significant business enterprise and government departments, their success is based upon their sharp, passionate and intelligent approach to service delivery and implementation and maintenance services, constantly exceeding expectations in creative information systems.

 

Role Purpose

The successful candidate will:

  • Service customer tickets;
  • Establish, monitor, manage and improve public cloud infrastructure;
  • Enact problem management;
  • Work closely with key internal stakeholders and customers;
  • Assist with customer driven enhancements (small projects/application development);
  • Deliver our growing portfolio of “as a service” offerings for clients across a range of industries;
  • Be prepared to be flexible with rostered working times.

 

Skills, Knowledge and Experience

This role will provide opportunities to learn and grow in the following areas. Any existing knowledge or experience in these areas will be of benefit.

  • Ability to provide level 2-3 technical support
  • Strong verbal and writing skills
  • Able to successfully manage tasks/priorities and escalate when required
  • Working with Windows Servers, Domains and Active Directory
  • Implementing and managing ADFS and working with Hybrid environments
  • Maintaining Office 365 and Azure AD
  • Implementing and working with public cloud infrastructure (Azure and AWS - IaaS, PaaS, SaaS)
  • Strong understanding of root cause analysis
  • Demonstratable experience with the software development lifecycle, especially development best practices, testing and deployment automation, infrastructure as code and templating
  • A strong desire to provide consistent and exceptional customer service, and a demonstratable background in customer service
  • Experience working with ITIL processes and tools
  • Understanding of Request, Incident, Problem and Change management and their differences
  • Installing and configuring Proactive Monitoring

If you are an experienced and passionate IT professional, we encourage you to apply today. 

A resume and cover letter must be attached to your application to be considered.

For more information on this role or other roles within Chamonix, please contact Taylah Lees at taylah.lees@chamonix.com.au

All applicants must be Australian Citizens.

With respect, no recruitment agencies please.

About the Company

Chamonix is an Adelaide based business and technology consulting service organisation located in Adelaide's innovation hub, Lot Fourteen. In working across significant business enterprise and government departments, their success is based upon their sharp, passionate and intelligent approach to service delivery and implementation and maintenance services, constantly exceeding expectations in creative information systems.

 

Role Purpose

The successful candidate will:

  • Service customer tickets;
  • Establish, monitor, manage and improve public cloud infrastructure;
  • Enact problem management;
  • Work closely with key internal stakeholders and customers;
  • Assist with customer driven enhancements (small projects/application development);
  • Deliver our growing portfolio of “as a service” offerings for clients across a range of industries;
  • Be prepared to be flexible with rostered working times.

 

Skills, Knowledge and Experience

This role will provide opportunities to learn and grow in the following areas. Any existing knowledge or experience in these areas will be of benefit.

  • Ability to provide level 2-3 technical support
  • Strong verbal and writing skills
  • Able to successfully manage tasks/priorities and escalate when required
  • Working with Windows Servers, Domains and Active Directory
  • Implementing and managing ADFS and working with Hybrid environments
  • Maintaining Office 365 and Azure AD
  • Implementing and working with public cloud infrastructure (Azure and AWS - IaaS, PaaS, SaaS)
  • Strong understanding of root cause analysis
  • Demonstratable experience with the software development lifecycle, especially development best practices, testing and deployment automation, infrastructure as code and templating
  • A strong desire to provide consistent and exceptional customer service, and a demonstratable background in customer service
  • Experience working with ITIL processes and tools
  • Understanding of Request, Incident, Problem and Change management and their differences
  • Installing and configuring Proactive Monitoring

If you are an experienced and passionate IT professional, we encourage you to apply today. 

A resume and cover letter must be attached to your application to be considered.

For more information on this role or other roles within Chamonix, please contact Taylah Lees at taylah.lees@chamonix.com.au

All applicants must be Australian Citizens.

With respect, no recruitment agencies please.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?

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