Job Description

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Customer Service Consultant - Moruya

Advertiser: Southern Phone Company2.5556 out of 52.6 overall rating (9 employee reviews) More jobs from this company

Job Information

Job Listing Date
23 Sept 2020
Location
Wollongong, Illawarra & South Coast
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Southern Phone Company (An AGL owned subsidiary) is one of the largest providers of fixed line, mobile and Internet communications services in regional Australia. With 18 years’ experience in providing our customers with world class customer service.

About the Role

Our Customer Service team, based in Central Victoria and the South East Coast of NSW are vibrant, goal-orientated telco experts who consistently find innovative ways to connect our customers with Southern Phone’s products and services. The team is always evolving as we strive to meet and exceed our customers' ever-changing needs and expectations. Working within the team as a Customer Service professional, you will ensure we deliver an outstanding service to our valued customers and put them at the forefront of everything we do.

What you’ll be doing:

  • Manage a variety of inbound customer enquiries with a focus on first call resolution and customer satisfaction.
  • Taking ownership of the customers experience, showing the right level of empathy and understanding of the customers’ needs, ensuring we deliver on our promise.
  • Continuously meet and exceed set KPI targets

About You

You are passionate about delivering new, innovative experiences for our customers while taking ownership on each call. You are a problem solver, who seeks out the best outcome for both the customer and business. You thrive in a structured driven environment to meet expectations.

What you will bring to the table:

  • Impressive listening skills that identify customer needs and provide appropriate solutions to customer enquiries
  • Qualities such as empathy, caring and resilience
  • A high level of written and verbal communication, with the ability to interpret and relay key points of information in an easy to follow manner
  • Ability to work on multiple computer systems at once
  • Availability to work on a rotational roster between 8.00am - 8.00pm Monday to Sunday.

What’s in it for you?

  • Career Development - On the job training provided
  • Work in a community focused, local team
  • Unbeatable Employee discounts on telco, electricity and gas
  • Be on the forefront of new technologies and innovative products

All employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTI+ community, including transgender, gender diverse, and intersex people. Southern Phone Company has a commitment to maintain a diverse workforce, so welcomes the opportunity for applicants to share their lived experiences but recognises that some applicants may not wish to disclose, so that option is supported.

Please note - unsolicited resumes from agencies will not be accepted by Southern Phone Company.

APPLICATIONS CLOSE 11.59PM SUNDAY 11TH OCTOBER

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • Do you have a current Police Check (National Police Certificate) for employment?

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