Job Description

Job Header

Presite Customer Service Specialist

Advertiser: Mahercorp Pty LtdMore jobs from this company

Job Information

Job Listing Date
8 Oct 2020
Location
Melbourne, Western Suburbs
Work Type
Full Time
Classification
Administration & Office Support, Contracts Administration

Presite Customer Service Specialist

Who are we?

At Mahercorp we bring you the alternative of building homes through two unique brands - Urbanedge Homes and Eight Homes. We pride ourselves in building better lives for not only our clients, but for our staff and the community through our charitable partners. 

We believe that working with us will never be just a job. We offer a dynamic and upbeat culture with the added benefit of an exciting workplace environment and friendly employees. We are committed to helping talented people build their careers – there are many opportunities for growth in this business for those who are looking to challenge themselves.

What's on offer?

The Mahercorp team is looking to employ a customer focused and driven Pre-Site Customer Service Specialist to work within our team. This opportunity has become available due to growth - Which is very exciting!

Within this role your responsibilities would include:

  • Maintain client files, contracts and associated documentation.
  • Maintain workflow administration including minimum fortnightly client contact, accurate database updates, finance updates, title approvals and relevant documentation ensuring completion within allocated timeframes.
  • Liaise with operational teams to facilitate cross-department alignment and ensure positive client experience.
  • Book clients in for required appointments within timeframes.
  • Prepare contracts and input build times as per guidelines.
  • Liaise with clients to review and sign contract and tender documents.
  • Ensure all documentation is sent and followed up with client’s lender/mortgage broker.
  • Raise and Monitor Tender Variations (TV), Post Contract Variations (PCV) and Building variations (BV).
  • Liaise with all departments in order to confirm client requests are possible.
  • Maintain an NPS customer service rating of 4.5 stars or greater by obtaining client surveys on the day of appointment.

Who are we looking for?

  • 2+ years’ experience working in a customer facing role within residential building/construction environment.
  • Understanding of building regulations, building codes and various stages of residential building process.
  • Understanding of the MBAV contract.
  • Ability to interpret architectural plans.
  • Intermediate computer skills in particular, Microsoft Excel, Word, Outlook and CRM programs.
  • Experience with Framework and Click Homes Database systems Is an advantage.

What's in it for you?

We know that our success and growth is a result of our hard working employees. What we can offer you is a competitive salary, continual development coaching and career progression on top of a dynamic role within a great working environment that will not only challenge, but satisfy.

 If you have proven success in a similar administration/customer service role and are seeking an exciting role, we encourage you to apply.

 

Please note, only shortlisted applicants will be contacted.

We not only build homes, we build careers too.

Who are we?

At Mahercorp we bring you the alternative of building homes through two unique brands - Urbanedge Homes and Eight Homes. We pride ourselves in building better lives for not only our clients, but for our staff and the community through our charitable partners. 

We believe that working with us will never be just a job. We offer a dynamic and upbeat culture with the added benefit of an exciting workplace environment and friendly employees. We are committed to helping talented people build their careers – there are many opportunities for growth in this business for those who are looking to challenge themselves.

What's on offer?

The Mahercorp team is looking to employ a customer focused and driven Pre-Site Customer Service Specialist to work within our team. This opportunity has become available due to growth - Which is very exciting!

Within this role your responsibilities would include:

  • Maintain client files, contracts and associated documentation.
  • Maintain workflow administration including minimum fortnightly client contact, accurate database updates, finance updates, title approvals and relevant documentation ensuring completion within allocated timeframes.
  • Liaise with operational teams to facilitate cross-department alignment and ensure positive client experience.
  • Book clients in for required appointments within timeframes.
  • Prepare contracts and input build times as per guidelines.
  • Liaise with clients to review and sign contract and tender documents.
  • Ensure all documentation is sent and followed up with client’s lender/mortgage broker.
  • Raise and Monitor Tender Variations (TV), Post Contract Variations (PCV) and Building variations (BV).
  • Liaise with all departments in order to confirm client requests are possible.
  • Maintain an NPS customer service rating of 4.5 stars or greater by obtaining client surveys on the day of appointment.

Who are we looking for?

  • 2+ years’ experience working in a customer facing role within residential building/construction environment.
  • Understanding of building regulations, building codes and various stages of residential building process.
  • Understanding of the MBAV contract.
  • Ability to interpret architectural plans.
  • Intermediate computer skills in particular, Microsoft Excel, Word, Outlook and CRM programs.
  • Experience with Framework and Click Homes Database systems Is an advantage.

What's in it for you?

We know that our success and growth is a result of our hard working employees. What we can offer you is a competitive salary, continual development coaching and career progression on top of a dynamic role within a great working environment that will not only challenge, but satisfy.

 If you have proven success in a similar administration/customer service role and are seeking an exciting role, we encourage you to apply.

 

Please note, only shortlisted applicants will be contacted.

We not only build homes, we build careers too.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Which of the following Microsoft Office products are you experienced with?
  • How many years' experience do you have in the construction industry?
  • What's your expected annual base salary?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role