Job Description

Job Header

Operations Manager

Advertiser: Sports and Spinal Physiotherapy CentresMore jobs from this company

Job Information

Job Listing Date
8 Oct 2020
Location
Sunshine Coast
Work Type
Full Time
Classification
CEO & General Management, COO & MD
logo

Operations Manager

About the business

As a friendly and supportive team, we believe that Sports & Spinal creates the perfect environment for individuals to achieve their best and raise the bar.
Over the past 28 years, Sports & Spinal has evolved into one of the leading Physiotherapy groups in South East QLD. With a focus on training, professional development and creating a culture where people love coming to work.
With a purpose to Inspire, Empower and Engage patients on their health and wellbeing journeys, we focus 100% on providing exceptional quality care. Our values are simple and underpin how we approach each day:
  • Respect all,
  • Be memorable,
  • Collaborate and grow,
  • Innovate for the future,
  • AND show the love!
 
So, if you find yourself aligning with our values and are passionate about what you do, please join us!
 
About the role

Located at our Head Office in Sippy Downs on the beautiful Sunshine Coast, this role provides an abundance of opportunities for the successful candidate. You will play a critical role in providing inspirational leadership and overseeing daily activities across our Head Office team such as Finance, IT, and supporting our operational admin teams with the support of our Office managers.
You will also work collaboratively with our business partners, promoting our company culture focussing on two KEY outcomes; happy patients and happy staff. Underpinned by our values, all outcomes flow from these essential targets in Sports & Spinal operations in the allied health space.

Your main responsibilities will be, but not limited:

Supporting our business growth:
  • Formulate business strategy with managing directors and other executive teams
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Report on operational performance and suggest improvements
  • Provide inspired leadership for the organisation
  • Make important policy, planning, and strategy decisions in conjunction with Managing Partners
  • Help promote a company culture that encourages high performance and operating with integrity.
  • Work with senior stakeholders
  • Identify and address problems and opportunities for the company
  • Build alliances and partnerships with other organisations
  • Oversee new clinic’s opening
 Managing our operational admin teams:
  • Oversee the administrative function of our business ensuring high-level patient satisfaction and staff retention
  • Ensure process compliance in line with Allied Health industry standards
  • Mentor and motivate teams to achieve productivity and engagement
  • Work collaboratively with HR regarding admin team management and recruitment.
Overseeing Head Office IT and Finance departments:
  • Oversee the implementation of technology solutions throughout the organisation and benchmark best practices
  • Oversee expenses and budgeting to help the organisation optimise costs and benefits
  • Develop, implement and review operational policies and procedures.
  • Oversee budgeting, reporting, planning, and auditing.
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
About You
  • Bachelor's degree in operations management or a Master of Business Admin and have prior experience in a management, operations or leadership position.
  • Excellent understanding of financial management: general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
  • Previous leadership experience within the Allied Health Industry is also a plus.
  • Ability to build consensus and relationships among managers, partners, and employees.
  • Excellent communication skills.
  • Proven experience as Head of Operations, Operations Director or similar leadership role.
  • Familiarity with all business functions including HR, finance, customer support, admin process and IT.
  • Experience with implementing IT systems.
  • Knowledge of data analytics and reporting.
  • Good with numbers and financial planning.
  • Outstanding communication and negotiation skills.
  • Excellent organisational and leadership ability.
  • Analytical mind.
  • Problem-solving aptitude.
  • Enjoys a challenge and embraces change
 
If this sounds like you, please apply with your CV and Cover letter detailing your experience in similar roles.
If this sounds like you, please forward your CV and
Cover letter through SEEK.
About the business

As a friendly and supportive team, we believe that Sports & Spinal creates the perfect environment for individuals to achieve their best and raise the bar.
Over the past 28 years, Sports & Spinal has evolved into one of the leading Physiotherapy groups in South East QLD. With a focus on training, professional development and creating a culture where people love coming to work.
With a purpose to Inspire, Empower and Engage patients on their health and wellbeing journeys, we focus 100% on providing exceptional quality care. Our values are simple and underpin how we approach each day:
  • Respect all,
  • Be memorable,
  • Collaborate and grow,
  • Innovate for the future,
  • AND show the love!
 
So, if you find yourself aligning with our values and are passionate about what you do, please join us!
 
About the role

Located at our Head Office in Sippy Downs on the beautiful Sunshine Coast, this role provides an abundance of opportunities for the successful candidate. You will play a critical role in providing inspirational leadership and overseeing daily activities across our Head Office team such as Finance, IT, and supporting our operational admin teams with the support of our Office managers.
You will also work collaboratively with our business partners, promoting our company culture focussing on two KEY outcomes; happy patients and happy staff. Underpinned by our values, all outcomes flow from these essential targets in Sports & Spinal operations in the allied health space.

Your main responsibilities will be, but not limited:

Supporting our business growth:
  • Formulate business strategy with managing directors and other executive teams
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Report on operational performance and suggest improvements
  • Provide inspired leadership for the organisation
  • Make important policy, planning, and strategy decisions in conjunction with Managing Partners
  • Help promote a company culture that encourages high performance and operating with integrity.
  • Work with senior stakeholders
  • Identify and address problems and opportunities for the company
  • Build alliances and partnerships with other organisations
  • Oversee new clinic’s opening
 Managing our operational admin teams:
  • Oversee the administrative function of our business ensuring high-level patient satisfaction and staff retention
  • Ensure process compliance in line with Allied Health industry standards
  • Mentor and motivate teams to achieve productivity and engagement
  • Work collaboratively with HR regarding admin team management and recruitment.
Overseeing Head Office IT and Finance departments:
  • Oversee the implementation of technology solutions throughout the organisation and benchmark best practices
  • Oversee expenses and budgeting to help the organisation optimise costs and benefits
  • Develop, implement and review operational policies and procedures.
  • Oversee budgeting, reporting, planning, and auditing.
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
About You
  • Bachelor's degree in operations management or a Master of Business Admin and have prior experience in a management, operations or leadership position.
  • Excellent understanding of financial management: general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
  • Previous leadership experience within the Allied Health Industry is also a plus.
  • Ability to build consensus and relationships among managers, partners, and employees.
  • Excellent communication skills.
  • Proven experience as Head of Operations, Operations Director or similar leadership role.
  • Familiarity with all business functions including HR, finance, customer support, admin process and IT.
  • Experience with implementing IT systems.
  • Knowledge of data analytics and reporting.
  • Good with numbers and financial planning.
  • Outstanding communication and negotiation skills.
  • Excellent organisational and leadership ability.
  • Analytical mind.
  • Problem-solving aptitude.
  • Enjoys a challenge and embraces change
 
If this sounds like you, please apply with your CV and Cover letter detailing your experience in similar roles.
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years of project management experience do you have?
  • Have you completed a qualification in business administration?
  • How many years of people management experience do you have?
  • How many years' experience do you have as an operations manager?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role