Job Description

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Customer Service Officer

Advertiser: City of Canterbury Bankstown Council3.7917 out of 53.8 overall rating (24 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Oct 2020
Location
Sydney, South West & M5 Corridor
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer

  • Full time and Part time opportunities available - Temporary and Maternity relief
  • Starting February 2021
  • Based in Bankstown and Campsie
Our Customer Service Centre is the first and central point of contact for all transactions, customer service requests and information related to Council’s assets and services.

We currently have a number of opportunities for driven customer service professionals to join our call centre team. This role will require you to possess excellent written and verbal communication skills and have a minimum of 2 years customer service experience.

The salary range for this opportunity commences at $61,966 (Grade D, Step1) + 9.5% super (Full time position)

Click on the link below to access salary information for all steps within the designated Grade.

https://www.cbcity.nsw.gov.au/council/about-us/careers/working-with-us

Your duties in this role will include:

  • Answer inbound customer calls
  • Serve as first point of contact for customer enquiries, transaction and action requests
  • Deal with an extensive range of enquiry subjects
  • Escalate customer requests, enquiries and transactions when required
  • Communicate in a professional manner in all customer interactions
  • Help promote and foster a strong sense of commitment to customer satisfaction throughout Council’s operations.
  • Maintain and enhance communication and professional relationships with internal and external stakeholders
  • Participate in prescribed training programs and seek opportunities to remain knowledgeable of current practices, policies and procedures relating to Council services

You will have:

  • A minimum of 2 years customer service experience (contact centre preferred)
  • Certificate III in Customer Contact or equivalent Customer Service experience
  • Excellent written and verbal communication skills
  • Previous face to face or call centre customer service experience
  • Active listening ability
  • Dispute resolution experience
  • Good computer skills
  • Knowledge of Local Government functions and responsibilities (Highly Regarded but not essential)
  • Previous experience working within a quality and adherence focussed environment

How to apply:

Applications must be submitted online by clicking the 'Apply' button below and creating a login using your email address. When submitting your application, make sure to address the Essential Criteria mentioned in the below Position Description in your covering letter.

We pride ourselves on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply.

Applications close at 11:59 pm on Wednesday 21 October 2020.

For more information, please contact Nelly Ghassibe (Team Leader Customer Service) on 02 9707 9962

For more information about CB City and other employment opportunities, feel free to follow us on LinkedIn - https://www.linkedin.com/company/city-of-canterbury-bankstown

Our Customer Service Centre is the first and central point of contact for all transactions, customer service requests and information related to Council’s assets and services.

We currently have a number of opportunities for driven customer service professionals to join our call centre team. This role will require you to possess excellent written and verbal communication skills and have a minimum of 2 years customer service experience.

The salary range for this opportunity commences at $61,966 (Grade D, Step1) + 9.5% super (Full time position)

Click on the link below to access salary information for all steps within the designated Grade.

https://www.cbcity.nsw.gov.au/council/about-us/careers/working-with-us

Your duties in this role will include:

  • Answer inbound customer calls
  • Serve as first point of contact for customer enquiries, transaction and action requests
  • Deal with an extensive range of enquiry subjects
  • Escalate customer requests, enquiries and transactions when required
  • Communicate in a professional manner in all customer interactions
  • Help promote and foster a strong sense of commitment to customer satisfaction throughout Council’s operations.
  • Maintain and enhance communication and professional relationships with internal and external stakeholders
  • Participate in prescribed training programs and seek opportunities to remain knowledgeable of current practices, policies and procedures relating to Council services

You will have:

  • A minimum of 2 years customer service experience (contact centre preferred)
  • Certificate III in Customer Contact or equivalent Customer Service experience
  • Excellent written and verbal communication skills
  • Previous face to face or call centre customer service experience
  • Active listening ability
  • Dispute resolution experience
  • Good computer skills
  • Knowledge of Local Government functions and responsibilities (Highly Regarded but not essential)
  • Previous experience working within a quality and adherence focussed environment

How to apply:

Applications must be submitted online by clicking the 'Apply' button below and creating a login using your email address. When submitting your application, make sure to address the Essential Criteria mentioned in the below Position Description in your covering letter.

We pride ourselves on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply.

Applications close at 11:59 pm on Wednesday 21 October 2020.

For more information, please contact Nelly Ghassibe (Team Leader Customer Service) on 02 9707 9962

For more information about CB City and other employment opportunities, feel free to follow us on LinkedIn - https://www.linkedin.com/company/city-of-canterbury-bankstown

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