Job Description

Job Header

Call Centre Operator

Private Advertiser

Job Information

Job Listing Date
14 Oct 2020
Location
Gold Coast
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

After Hours Answering Service for our  Hospitality clients.

We are looking for motivated helpful people to join our friendly team in a LONG TERM position.

We are a completely Inbound Call Centre for an After Hours Answering Service. NO selling or Cold Calling

The successful candidate will identify callers' needs, clarify information and provide solutions and/or alternatives. Prior Customer Service background is required, preferably in a Contact Centre however this is not essential. 

Requirements


- Strong phone and verbal communication skills along with active listening
- Excellent customer service skills
- Attention to detail
- Willingness to learn
- Fantastic work ethic, flexibility and reliability
- Ability to work alone AND as part of a team
- Intermediate computer skills with very good keyboard skills, spelling and punctuation

- Complete availability to work nights, weekends and public holidays

Responsibilites

- Manage large amounts of inbound calls with a focus on resolving callers' needs 

- Accurately retrieve and record information while liaising between callers and clients

If you love the idea of being in a customer service role where calls can be unpredictable and will need a common sense approach with the help of a friendly and supportive team then we want to hear from you!  

With the added bonus of joining a respected Gold Coast Company with room for growth and your days free to call your own. 

If you are interested in securing a position within our team at our office in the Mudgeeraba area please register your interest at employment@nitel.com.au or by calling 5559 3170 and leaving your details.

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