Job Description

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Service Officer

Advertiser: Department of Treasury QLD1.6667 out of 51.7 overall rating (3 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Oct 2020
Location
Brisbane, Western Suburbs & Ipswich
Salary
$63,527 - $70,492 p.a.
Work Type
Full Time
Classification
Call Centre & Customer Service, Collections

Service Officer

  • Permanent flexible full-time
  • $63,527 - $70,492 per annum
  • Generous employer superannuation, salary packaging, flexible work arrangements

You will operate within a team, exercise certain delegations and work directly with clients. You will be interpreting and providing information and assistance on debt recovery matters in a team environment. You will be contacting clients primarily by telephone and written correspondence.

Appointments for these roles will be based in our Ipswich office. Applications will remain current for 12 months after the closing date of this vacancy and may be used to fill identical or similar roles in our Ipswich and Brisbane offices.

Your professional and technical expertise:

There are no mandatory qualifications needed for this role, however, relevant qualifications and/or experience will be highly regarded. To be successful in this role you will need a working knowledge of digital and data technology/ systems and the ability to interpret and apply legislation (or the ability to rapidly acquire this capability).

Your key responsibilities

• Provide timely, helpful and supportive client service (both internal and external) while adhering to the Client Charter and other relevant client engagement standards.

• Provide accurate and consistent information, and/or education assistance, through various media to clients or their agents. 

• Analyse, interpret and apply relevant legislation, information and data, exercising sound judgement to make effective decisions, assessments and/or recommendations. Depending on the specific position you are in, this may include functions relating to:

    - making an assessment of a client's liability

    - negotiating effectively and taking appropriate actions to recover outstanding revenue and finalising debts

    - undertaking routine audits and quality assurance programs for compliance purposes

    - undertaking agreed projects or work as a member of a project team to deliver project goals

• Efficiently and effectively navigate office computer systems to input, manage, retrieve and analyse information.

• Ensure your work complies with established guidelines, procedures and record keeping standards.

• Actively contribute to the achievement of agreed team performance standards.

• Work collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.

Applications to remain current for 12 months

Additional Information

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: online application form, online cognitive testing, work test, video interview, written response task, assessment centre, in-person interview.

We welcome applicants to share with the hiring manager or Diversity and Inclusion Officer (TreasuryInclusion@treasury.qld.gov.au, 07 3035 3212) any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Job Ad Reference: QLD/354848/20

 

Closing Date: Thursday, 29 October 2020

Queensland Government

You will operate within a team, exercise certain delegations and work directly with clients. You will be interpreting and providing information and assistance on debt recovery matters in a team environment. You will be contacting clients primarily by telephone and written correspondence.

Appointments for these roles will be based in our Ipswich office. Applications will remain current for 12 months after the closing date of this vacancy and may be used to fill identical or similar roles in our Ipswich and Brisbane offices.

Your professional and technical expertise:

There are no mandatory qualifications needed for this role, however, relevant qualifications and/or experience will be highly regarded. To be successful in this role you will need a working knowledge of digital and data technology/ systems and the ability to interpret and apply legislation (or the ability to rapidly acquire this capability).

Your key responsibilities

• Provide timely, helpful and supportive client service (both internal and external) while adhering to the Client Charter and other relevant client engagement standards.

• Provide accurate and consistent information, and/or education assistance, through various media to clients or their agents. 

• Analyse, interpret and apply relevant legislation, information and data, exercising sound judgement to make effective decisions, assessments and/or recommendations. Depending on the specific position you are in, this may include functions relating to:

    - making an assessment of a client's liability

    - negotiating effectively and taking appropriate actions to recover outstanding revenue and finalising debts

    - undertaking routine audits and quality assurance programs for compliance purposes

    - undertaking agreed projects or work as a member of a project team to deliver project goals

• Efficiently and effectively navigate office computer systems to input, manage, retrieve and analyse information.

• Ensure your work complies with established guidelines, procedures and record keeping standards.

• Actively contribute to the achievement of agreed team performance standards.

• Work collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.

Applications to remain current for 12 months

Additional Information

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: online application form, online cognitive testing, work test, video interview, written response task, assessment centre, in-person interview.

We welcome applicants to share with the hiring manager or Diversity and Inclusion Officer (TreasuryInclusion@treasury.qld.gov.au, 07 3035 3212) any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Job Ad Reference: QLD/354848/20

 

Closing Date: Thursday, 29 October 2020

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