Job Description

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Member Support Agent

Private Advertiser

Job Information

Job Listing Date
15 Oct 2020
Melbourne, CBD & Inner Suburbs
$50,000 - $64,999
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Call Centre

Daily roles and responsibilities include but are not limited to calling new members on time for pre-booked appointments to confirm their information and current circumstance in order to allocate them with an appropriate Property Strategist for their journey to financial Freedom.
Key points of this role involve asking intelligent questions and then the documentation of any information that will assist the strategist in serving the member. There is plenty of high level training and support for this role to develop into an opportunity to become an expert property strategist and therefore transition into another rewarding and challenging client serving position within our rapidly growing organisation.


The team at Freedom Property Investors are looking to employ an enthusiastic, motivated and driven Member Onboarding Specialist to join a growing team focused on service excellence.

You will collaborate in a positive team environment to provide outstanding Member customer service, strong attention to detail, and a high level of organisational skills. 

It is important that anyone interested in applying for this role has an insight into our purpose and motivations before applying. 

Register by clicking the link below if you have not already seen our webinar:

An exciting opportunity exists for a highly motivated individual who:

  • Has a professional and friendly phone manner

  • Provide support to our Members with their onboarding journey within Freedom.

  • Have a solution focused mindset

  • Providing business & administration support to professional staff including Strategists, Member sales team and Member Care. 

  • General administrative tasks.

  • Other tasks as required. 

  • Computer literate. 

  • Home office set up required; computer, mobile phone and stable internet connection

Desired skills and Attributes:

  • An ability to provide excellent customer service 

  • Exceptional organizational and time management skills

  • Have exceptional listening, communication and interpersonal skills.

  • Experience in telesales/ customer service

  • Be able to work collaboratively within a team environment,

  • Be self-motivated, goal-orientated, disciplined and strive for producing only quality work

  • Be accountable, keen to grow and embrace feedback.

  • Have a desire to be the best they can be and willing to seek out means for continuous improvement

  • Excellent use of computers and possess CRM experience

  • Australian Real Estate experience is a bonus

  • English needs to be fluent

  • Someone who knows that this is NOT a 9-5 Mon-Fri gig. 


Apply If:

  • You are looking to take on a new challenge and for career progression

  • You thrive within a dynamic environment

  • You have had experience with client/customer phone calls

  • This role is for a highly organised individual with exceptional attention to detail. The successful applicant will be required to work weekends and public holidays when required. 

  • From home options with office location and office visits require sporadically (CBD location) in line with COVID regulations

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?

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