Job Description

Job Header

Team Member

Advertiser: Westpac Group3.0656 out of 53.1 overall rating (61 employee reviews) More jobs from this company

Job Information

Job Listing Date
16 Oct 2020
Work Type
Banking & Financial Services, Banking - Retail/Branch

How will I help?
As a Team Member, Unsecured Loans within Business and Everyday banking, you will support all customer applications for Consumer Finance Applications.  The team manage various means of customer communications, including phone, email, online and in branch enquiries. Your role will be to provide a complex analysis of customer applications and liaising with the appropriate stakeholders to achieve the desired outcome, whilst providing exceptional customer service at all points, within service level timeframes and at the highest standard. 

What’s in it for me?
You’ll play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we’ll back you in the development of your career, with internal career prospects and flexible working. You’ll also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?
To be successful in this role you will be a customer service superstar! With servicing our customers at the forefront of everything you do. As well as this you will have exception communication experience, both written and oral and be able to communicate via various means. You will be able to verify applications with minimal rework so you will need high attention to detail and also have the ability to interpret data and extract information as required.

You will have proven experience delivering high standards of customer service within agreed service levels within a high volume, productivity-driven environment and the ability to follow processes and instructions, apply legislative and compliance standards and knowledge of operations risk applicable to the busines. You will be able to use multiple systems and you will also be resilient, remain calm and be able to handle customer queries with empathy and understanding. You’re a team player and you will also have a great ability to not only work autonomously but take responsibility.

What is it like to work there?
As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We’ll even pay you to do volunteer or community work. As an equal opportunity employer, we're proud to have created a culture and work envrionment that values diversity and flexibility - and champions inclusion.

How do I Apply?
Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role

Applications will open the advertiser’s site.