Job Description

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Customer Service Officer

Advertiser: YMCA3.2508 out of 53.3 overall rating (328 employee reviews) More jobs from this company

Job Information

Job Listing Date
16 Oct 2020
Work Type
Part Time
Sport & Recreation, Other
  • Part time role - guaranteed 15 hours
  • Be part of creating great experiences for members of our community
  • Provide first class service to all members and guests


We are now searching for a casual customer service guru to work at Gungahlin Leisure Centre. Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community.


About the role


We are looking for someone who has a range of availabilities to work on a rotating roster. Availabilities will range between 5:30AM and 9:30PM (operational hours) and weekend work will be required. 


The role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks.  You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.  The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests. 


The successful candidate will be available for various afternoon shifts as well as weekend work. Afternoon shifts can start anywhere from 1:00PM and end anytime before 9:30PM. Weekend shifts have various hours between open and close.


About you


You are self-motivated and have a passion for customer satisfaction.  You thrive in a fast-paced environment and enjoy problem solving.  Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role! 


You will also come with the following


  • Current CPR certificate
  • Previous experience in administration/customer service role 

Who What Y?

YMCA NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 23 recreation centres, 57 Out of School Hours Care services and two camping locations which fund our diverse range of youth and community programs, employing 1800 staff across NSW.

Our goal is for our workforce to reflect the diverse community we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage to apply.

Commitment to Safeguarding


YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:


  • a national criminal history check;
  • an international criminal history check where applicants have worked overseas;
  • holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
  • Two reference checks.


Please note, the results of any National and International Police Check will only be used to assess your suitability to perform the role.


Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA. 

Right to live and work

You must have the right to live and work in this location to apply for this job.

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