Job Description

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IT Support Trainee

Advertiser: JT's CloudMore jobs from this company

Job Information

Job Listing Date
16 Oct 2020
$15,000 - $24,999
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

JT's Cloud is looking for a superstar IT Support Trainee who will provide first level support to our customers on the business systems. You’ll join our Technology Team based in Canberra.


About The Role

  • Assist with day to day support requests, ultimately serving as the first point of contact for customers seeking technical assistance
  • Liaise with customers over phone, remote connection and on site.
  • Receive, validate, log and troubleshoot requests and escalate as necessary
  • Keep customers informed of request progress up to point of resolution or escalation
  • Engage with third party vendors to resolve technical problems
  • Perform hardware and software upgrades and maintenance


Your Experience & Skills

  • Demonstrate an interest and passion for IT (must have)
  • School leavers encouraged to apply
  • Killer problems solving skills
  • Great communication skills
  • Strong computer skills
  • A willingness to learn and become an integral part of our team
  • Positive attitude, empathetic, and energetic


The salary for this role is inline with the National Trainee Wage. Please consider this prior to applying for this role.

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