Job Description

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Customer Service Officer

Advertiser: Uniting NSW & ACT3.2813 out of 53.3 overall rating (96 employee reviews) More jobs from this company

Job Information

Job Listing Date
16 Oct 2020
Sydney, Parramatta & Western Suburbs
Work Type
Call Centre & Customer Service, Customer Service - Call Centre

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.

Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit to respecting children and act to keep them safe.

About the role

This fixed term role until March 2021 is responsible for the delivery of outstanding customer service, through identifying and meeting potential and existing customer needs. 

Based in Parramatta, you will be assisting customers with their enquiries and will provide key information about Uniting and the services we provide.

Duties and responsibilities:

  • Exemplary customer service by being responsive and take ownership to ensure customer follow-up
  • Provide key information about our products and services to potential and existing clients, their representatives, employees and other service providers
  • Ensure high risk enquiries are identified and escalated to appropriately skilled team members
  • Record information accurately and in a timely manner in the designated electronic system(s)

As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

Further to this we offer:

  • Chance to play a key role in our growing organisation
  • Competitive NFP salary packaging options
  • Vibrant team culture working alongside like-minded individuals
  • Work within an organisation that has a positive impact on our clients

Right to live and work

You must have the right to live and work in this location to apply for this job.

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