Customer Service Officer
Advertiser: Uniting NSW & ACT3.2813 out of 53.3 overall rating (96 employee reviews) More jobs from this company
- Job Listing Date
- 16 Oct 2020
- Sydney, Parramatta & Western Suburbs
- Work Type
- Call Centre & Customer Service, Customer Service - Call Centre
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.
Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit to respecting children and act to keep them safe.
About the role
This fixed term role until March 2021 is responsible for the delivery of outstanding customer service, through identifying and meeting potential and existing customer needs.
Based in Parramatta, you will be assisting customers with their enquiries and will provide key information about Uniting and the services we provide.
Duties and responsibilities:
- Exemplary customer service by being responsive and take ownership to ensure customer follow-up
- Provide key information about our products and services to potential and existing clients, their representatives, employees and other service providers
- Ensure high risk enquiries are identified and escalated to appropriately skilled team members
- Record information accurately and in a timely manner in the designated electronic system(s)
As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.
We are bold, imaginative, respectful and compassionate.
Further to this we offer:
- Chance to play a key role in our growing organisation
- Competitive NFP salary packaging options
- Vibrant team culture working alongside like-minded individuals
- Work within an organisation that has a positive impact on our clients
Right to live and work
You must have the right to live and work in this location to apply for this job.