Job Description

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Call Centre - Customer Service Officer

Advertiser: Suttons3.1081 out of 53.1 overall rating (37 employee reviews) More jobs from this company

Job Information

Job Listing Date
16 Oct 2020
Location
Sydney, Parramatta & Western Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Call Centre - Customer Service Officer

SUTTONS MOTORS GROUP is one of Sydney's most successful automotive dealer groups has a centralised outbound call centre to manage customer service bookings for our multi-franchise dealerships.

Multiple opportunities have become available to join our outstanding team based in Wetherill Park on an initial full time temporary contract with view to extend thereafter.

If you demonstrate superior customer service skills and are a motivated learner, our team would like to hear from you.


ABOUT THE ROLE

The purpose of our call centre is to increase the service retention and traffic flow. The call centre supports 18+ Service Centres within our Group.

You will proactively contact customers to secure vehicle service bookings and successfully handle customer objections. You are someone who follows through on your commitment to providing a superior customer experience. 

ESSENTIAL SKILLS

  • Excellent verbal communication skills
  • Confident telephone manner
  • Capability to make high volume calls
  • Customer service skills & helpful attitude
  • Excellent computer skills, ability to use multiple screens
  • Reliable, with strong work ethic
  • Self-motivated and team player
     

DESIRABLE SKILLS

  • Understanding of vehicle service intervals
  • Call centre experience
     

WE CAN OFFER YOU

  • Monday to Friday 9.00am - 5.00pm
  • Fantastic support & training
  • Excellent conditions with friendly and professional staff
  • Fun yet professional work culture
  • Modern office environment

If you have the required skills and the passion to join our team, simply APPLY ONLINE.

Please attach your current RESUME and a COVER LETTER, highlighting your relevant experience.
______________________________________________

PLEASE NOTE:

Applicants who do not have the required skills will not be considered.

Only short-listed applicants will be contacted.

Applicants must be physically located in Australia and must be Australian or New Zealand citizen or hold a permanent residency visa.

We are an equal opportunity employer, supporting gender equality and workplace diversity.

 

For more information about our Company go to www.suttons.com.au

SUTTONS MOTORS GROUP is one of Sydney's most successful automotive dealer groups has a centralised outbound call centre to manage customer service bookings for our multi-franchise dealerships.

Multiple opportunities have become available to join our outstanding team based in Wetherill Park on an initial full time temporary contract with view to extend thereafter.

If you demonstrate superior customer service skills and are a motivated learner, our team would like to hear from you.


ABOUT THE ROLE

The purpose of our call centre is to increase the service retention and traffic flow. The call centre supports 18+ Service Centres within our Group.

You will proactively contact customers to secure vehicle service bookings and successfully handle customer objections. You are someone who follows through on your commitment to providing a superior customer experience. 

ESSENTIAL SKILLS

  • Excellent verbal communication skills
  • Confident telephone manner
  • Capability to make high volume calls
  • Customer service skills & helpful attitude
  • Excellent computer skills, ability to use multiple screens
  • Reliable, with strong work ethic
  • Self-motivated and team player
     

DESIRABLE SKILLS

  • Understanding of vehicle service intervals
  • Call centre experience
     

WE CAN OFFER YOU

  • Monday to Friday 9.00am - 5.00pm
  • Fantastic support & training
  • Excellent conditions with friendly and professional staff
  • Fun yet professional work culture
  • Modern office environment

If you have the required skills and the passion to join our team, simply APPLY ONLINE.

Please attach your current RESUME and a COVER LETTER, highlighting your relevant experience.
______________________________________________

PLEASE NOTE:

Applicants who do not have the required skills will not be considered.

Only short-listed applicants will be contacted.

Applicants must be physically located in Australia and must be Australian or New Zealand citizen or hold a permanent residency visa.

We are an equal opportunity employer, supporting gender equality and workplace diversity.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?
  • Are you willing to undergo pre-employment drug and alcohol screening?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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