Job Description

Job Header

Part Time - Customer Contact Officer

Advertiser: DFP RecruitmentMore jobs from this company

Job Information

Job Listing Date
16 Oct 2020
Location
Melbourne, Bayside & South Eastern Suburbs
Salary
$28 - $29 per hour
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Part Time - Customer Contact Officer

  • Attractive Hourly Rate + Training Provided
  • Part Time Hours - up to 25 per week
  • Monday to Friday - Rotating Roster. 8am - 1pm & 1pm -6pm.
An ongoing opportunity has arisen for a technically minded and passionate service driven candidate to join a leading edge organisation playing an important role towards the next generation in utilities. This particular organisation located in the South Eastern Suburbs of Melbourne has established an exceptional reputation delivering on quality and top tier customer service.

Working within the Customer Contact team your role will play an important part in delivering a consistent and seamless customer experience and providing specialised advice and expertise in responding to customer enquiries.

Your responsibilities will incorporate:

  • Providing exceptional customer service to all consumers as well as internal and external stakeholders
  • Efficient and professional response to all consumers
  • Effectively handling a wide variety of calls, emails and chat
  • Maintenance of database
  • Management and resolution of customer concerns
  • Completing accurate reporting and consumer entry.
To be considered for this position you will demonstrate the following capabilities:
  • Previous experience in a customer service environment.
  • Exceptional communication and negotiation skills.
  • Positive and bright candidates who have high levels of resilience.
  • A high attention to detail & exceptional time management skills.
  • Capability to work from home & flexibility to move on-site once COVID restrictions end.
  • Strong internet connection at home & suitable work from home setup.



This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This successful organisation rewards its staff based on performance and you can expect a friendly and team orientated environment. The successful applicant will be rewarded with an attractive hourly rate and 4 weeks of exceptional structured remote training.

The hours of the position are Monday to Friday. Part time hours with two shifts on a rotating roster, 8am - 1pm and 1pm -6pm. You will be required to work full time hours whilst in training 9:30am - 4:30pm.
 
To be considered for a November start please submit your application today, or for a confidential discussion please contact our Mulgrave office on 03 8545 7500


**Please note only shortlisted candidates will be contacted.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
dfp.com.au
An ongoing opportunity has arisen for a technically minded and passionate service driven candidate to join a leading edge organisation playing an important role towards the next generation in utilities. This particular organisation located in the South Eastern Suburbs of Melbourne has established an exceptional reputation delivering on quality and top tier customer service.

Working within the Customer Contact team your role will play an important part in delivering a consistent and seamless customer experience and providing specialised advice and expertise in responding to customer enquiries.

Your responsibilities will incorporate:

  • Providing exceptional customer service to all consumers as well as internal and external stakeholders
  • Efficient and professional response to all consumers
  • Effectively handling a wide variety of calls, emails and chat
  • Maintenance of database
  • Management and resolution of customer concerns
  • Completing accurate reporting and consumer entry.
To be considered for this position you will demonstrate the following capabilities:
  • Previous experience in a customer service environment.
  • Exceptional communication and negotiation skills.
  • Positive and bright candidates who have high levels of resilience.
  • A high attention to detail & exceptional time management skills.
  • Capability to work from home & flexibility to move on-site once COVID restrictions end.
  • Strong internet connection at home & suitable work from home setup.



This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This successful organisation rewards its staff based on performance and you can expect a friendly and team orientated environment. The successful applicant will be rewarded with an attractive hourly rate and 4 weeks of exceptional structured remote training.

The hours of the position are Monday to Friday. Part time hours with two shifts on a rotating roster, 8am - 1pm and 1pm -6pm. You will be required to work full time hours whilst in training 9:30am - 4:30pm.
 
To be considered for a November start please submit your application today, or for a confidential discussion please contact our Mulgrave office on 03 8545 7500


**Please note only shortlisted candidates will be contacted.

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