Job Description

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Client Service Officer

Advertiser: NSW Department of Communities and Justice4 out of 54.0 overall rating (2 employee reviews) More jobs from this company

Job Information

Job Listing Date
16 Oct 2020
Location
Newcastle, Maitland & Hunter
Salary
$68,543 - $79,297 pa plus Super & leave loading
Work Type
Full Time
Classification
Community Services & Development, Housing & Homelessness Services

Client Service Officer

Company description:

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

 

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

Want to know more about what a Client Service Officer does in NSW Housing click here. Or to view supplementary information about the role of a Client Service Officer click here.



Job description:

 

Client Service Officer

Clerk Grade 2/4

Ongoing Fulltime

Department of Communities and Justice

Hunter District

 

About us

 

The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

 

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

 

In partnership with the community, industry and individuals, Housing Services provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

 

What is the role of a Client Service Officer?

 

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

 

You will be working directly with a range of support services and clients in their home as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

 

This is an ongoing role in accordance with the Government Sector Employment Act 2013. A Recruitment Pool will be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

 

Want to know more about what a Client Service Officer does in NSW Housing click here. Or to view supplementary information about the role of a Client Service Officer click here.

 

 

Essential Requirements

 

  • Current NSW driver’s licence and a willingness to travel to and work with clients in their home (A corporate vehicle will be provided for travel between office and clients home)

 

Desirable Requirements

 

  • Cert IV in Social Housing
  • Cert IV in Community Services or similar

 

 

What we can offer you

 

  • Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do. Client Service Officers are required to complete a five (5) day Induction program within the first four (4) weeks of commencing with DJC. Once completed further training opportunities will be made available.
  • Location - Hunter District
  • DCJ Clerk Grade 2/4
  • Salary range $68,543 - $79,297 p.a. plus employer's contribution to superannuation and annual leave loading
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices

 

How to apply

 

To apply candidates must attach the following in ether Word or PDF format:

  • Current resume that sets out your work experience as relevant to the role (maximum of 4 pages)
  • A covering letter that details your experience including your response to the 2 targeted questions (maximum of 2 pages).
  • Respond to the pre-screening questions within your application profile.

 

Targeted Questions

 

Q1.    Please detail your experience in the establishment of an effective partnership and/or relationship with a support agency or organisation in order to meet the specific needs of clients.
 
Q2.     Please detail your experience in a high volume client service environment and how you ensure issues are resolved in a timely fashion.

In your example please demonstrate your initiative and the outcome/s achieved by you taking action without being given direction by others.

 

Candidates should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume, cover letter and responses to targeted questions.

 

Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered email applications will not be considered.

 

Part of the assessment process may include additional online capability testing, skills testing in accordance with the new Government Sector Employment Act 2013. You may be asked to complete a Health Declaration Form in later stages of the assessment process.

 

IMPORTANT

 

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

 

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

 

You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

 

Find out more

 

Click here to view the role description.

 

For more information on how to apply for a role in the NSW Public Sector please click here

 

If you experience technical difficulties when submitting your application, please email agencies@dcj.nsw.gov.au to advise or call 02 9765 3725.

 

Closing date: 11:59PM on Sunday, 1 November 2020.

 

For enquiries: please contact Cherie Salerno on 02 4926 9340 or Cherie.Salerno@dcj.nsw.gov.au 

 

 

Our Commitment to Diversity and Inclusion.

 

DCJ is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

DCJ encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

 

If you’re looking for general information about our reasonable adjustment process, you can email InclusionandDiversity@dcj.nsw.gov.au



Thank you for your interest in this role. We look forward to receiving your application.



Profile description:

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

Want to know more about what a Client Service Officer does in NSW Housing click here. Or to view supplementary information about the role of a Client Service Officer click here.

Company description:

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

 

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

Want to know more about what a Client Service Officer does in NSW Housing click here. Or to view supplementary information about the role of a Client Service Officer click here.



Job description:

 

Client Service Officer

Clerk Grade 2/4

Ongoing Fulltime

Department of Communities and Justice

Hunter District

 

About us

 

The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

 

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

 

In partnership with the community, industry and individuals, Housing Services provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

 

What is the role of a Client Service Officer?

 

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

 

You will be working directly with a range of support services and clients in their home as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

 

This is an ongoing role in accordance with the Government Sector Employment Act 2013. A Recruitment Pool will be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

 

Want to know more about what a Client Service Officer does in NSW Housing click here. Or to view supplementary information about the role of a Client Service Officer click here.

 

 

Essential Requirements

 

  • Current NSW driver’s licence and a willingness to travel to and work with clients in their home (A corporate vehicle will be provided for travel between office and clients home)

 

Desirable Requirements

 

  • Cert IV in Social Housing
  • Cert IV in Community Services or similar

 

 

What we can offer you

 

  • Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do. Client Service Officers are required to complete a five (5) day Induction program within the first four (4) weeks of commencing with DJC. Once completed further training opportunities will be made available.
  • Location - Hunter District
  • DCJ Clerk Grade 2/4
  • Salary range $68,543 - $79,297 p.a. plus employer's contribution to superannuation and annual leave loading
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices

 

How to apply

 

To apply candidates must attach the following in ether Word or PDF format:

  • Current resume that sets out your work experience as relevant to the role (maximum of 4 pages)
  • A covering letter that details your experience including your response to the 2 targeted questions (maximum of 2 pages).
  • Respond to the pre-screening questions within your application profile.

 

Targeted Questions

 

Q1.    Please detail your experience in the establishment of an effective partnership and/or relationship with a support agency or organisation in order to meet the specific needs of clients.
 
Q2.     Please detail your experience in a high volume client service environment and how you ensure issues are resolved in a timely fashion.

In your example please demonstrate your initiative and the outcome/s achieved by you taking action without being given direction by others.

 

Candidates should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume, cover letter and responses to targeted questions.

 

Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered email applications will not be considered.

 

Part of the assessment process may include additional online capability testing, skills testing in accordance with the new Government Sector Employment Act 2013. You may be asked to complete a Health Declaration Form in later stages of the assessment process.

 

IMPORTANT

 

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

 

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

 

You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

 

Find out more

 

Click here to view the role description.

 

For more information on how to apply for a role in the NSW Public Sector please click here

 

If you experience technical difficulties when submitting your application, please email agencies@dcj.nsw.gov.au to advise or call 02 9765 3725.

 

Closing date: 11:59PM on Sunday, 1 November 2020.

 

For enquiries: please contact Cherie Salerno on 02 4926 9340 or Cherie.Salerno@dcj.nsw.gov.au 

 

 

Our Commitment to Diversity and Inclusion.

 

DCJ is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

DCJ encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

 

If you’re looking for general information about our reasonable adjustment process, you can email InclusionandDiversity@dcj.nsw.gov.au



Thank you for your interest in this role. We look forward to receiving your application.



Profile description:

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

Want to know more about what a Client Service Officer does in NSW Housing click here. Or to view supplementary information about the role of a Client Service Officer click here.

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