Job Description

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Client Manager - Home Claims

Advertiser: Suncorp3.4101 out of 53.4 overall rating (712 employee reviews) More jobs from this company

Job Information

Job Listing Date
18 Oct 2020
Location
Adelaide
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Client Manager - Home Claims

When a natural disaster strikes, Suncorp is there for our customers and the community.

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, to get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.

The role

As a Client Manager in our Events Home Claims team you will work part time, increasing your hours to full time during a weather event or natural disaster to support our customers. Providing over the phone customer service from home you will:

  • Be the primary point of contact for customers who have experienced loss or damage to their property
  • Provide case management; maintain a portfolio of new and existing claims customers.
  • Cost management through liaising with assessors and external vendors
  • Advise customers of their policy entitlements and explain the claims and repair processes as required

Hours: Part time 15 hours – 3 days a week (5 hours a day). Prior to commencing you will be able to choose from one of the following shift options

  • Mon, Tues, Wed   8am - 1pm or  12pm - 5pm
  • Wed, Thurs, Fri    8am - 1pm or  12pm - 5pm

*You will be required to increase your hours to full time (Monday-Friday) during events season (commonly events occur Oct-Apr).

Comprehensive and ongoing training will be provided. Training will be delivered virtually and will be 5 weeks full time from commencement – Monday-Friday 8.30-4.30pm.

To be successful you will have:

  • A customer centric mindset, and a passion for helping people and making a difference
  • Previous customer service experience and a high level of computer literacy
  • The flexibility to work full time during events season
  • High levels of self-motivation and enjoy contributing to a team environmenT
  • The ability to work from home – an ergonomic set up, a phone line, internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Numerous discounts with our retail partners
  • We offer support and various programs for our people: Health & Wellbeing, Study Support, Company share options, Social club, Years of Service Recognition

If this sounds like the opportunity for you, apply online now or contact Clara Brenner, our sourcing partner on 02 82269659 for more information.

Suncorp

When a natural disaster strikes, Suncorp is there for our customers and the community.

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, to get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.

The role

As a Client Manager in our Events Home Claims team you will work part time, increasing your hours to full time during a weather event or natural disaster to support our customers. Providing over the phone customer service from home you will:

  • Be the primary point of contact for customers who have experienced loss or damage to their property
  • Provide case management; maintain a portfolio of new and existing claims customers.
  • Cost management through liaising with assessors and external vendors
  • Advise customers of their policy entitlements and explain the claims and repair processes as required

Hours: Part time 15 hours – 3 days a week (5 hours a day). Prior to commencing you will be able to choose from one of the following shift options

  • Mon, Tues, Wed   8am - 1pm or  12pm - 5pm
  • Wed, Thurs, Fri    8am - 1pm or  12pm - 5pm

*You will be required to increase your hours to full time (Monday-Friday) during events season (commonly events occur Oct-Apr).

Comprehensive and ongoing training will be provided. Training will be delivered virtually and will be 5 weeks full time from commencement – Monday-Friday 8.30-4.30pm.

To be successful you will have:

  • A customer centric mindset, and a passion for helping people and making a difference
  • Previous customer service experience and a high level of computer literacy
  • The flexibility to work full time during events season
  • High levels of self-motivation and enjoy contributing to a team environmenT
  • The ability to work from home – an ergonomic set up, a phone line, internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Numerous discounts with our retail partners
  • We offer support and various programs for our people: Health & Wellbeing, Study Support, Company share options, Social club, Years of Service Recognition

If this sounds like the opportunity for you, apply online now or contact Clara Brenner, our sourcing partner on 02 82269659 for more information.

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