Job Description

Job Header

Customer Service - Superannuation

Advertiser: Hays Contact CentresMore jobs from this company

Job Information

Job Listing Date
30 Oct 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$58k + super
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service - Superannuation

Start a career within superannuation for those with customer service exp!
  • Do you have call centre experience & amazing customer service skills?
  • Want full training to start a career in Superannuation?
  • Perm role in the CBD with Mon-Fri 8-8 rotating roster?

Do you have great service skills and want to join a leading super fund? Perm role in the CBD? M-F 8-8 roster!

Your new company
Working for a well-known super fund you will be helping support thousands of Australians plan for their future. This super fund has been known to be a leader in it's industry with the provision of top-tier advice and products. Joining within member services, you will be the first point of contact for enquiries from customers and potential customers regarding superannuation products. Supported by fantastic management and training, you will be joining a diverse and hard-working team in the heart of Sydney's CBD.

Your new role
This will be a predominantly inbound role working within the fund's CBD contact centre. Your main responsibilities will include:

  • Provision of quality customer service to superannuation customers, ensuring you understand and deliver on their needs.
  • Administrative tasks and processes relating to customer requests - compliance is a key factor in this role.
  • Vigilance in adopting quality assurance practices, guaranteeing all work is compliant with legislation.
  • Contribution to team culture and team goals. They are very team-orientated and will need to work together in order to achieve company objectives.


What you'll need to succeed

  • Ability to build rapport and communicate effectively with customers including educating them on intricate products and processes associated with superannuation.
  • Prior experience in finance, wealth management, banking or contact centres is highly desirable.
  • A process driven attitude with the ability to follow procedures effectively and ensure legislation is consistently met .
  • A customer-centric attitude with a genuine passion for helping others. Those who do well in this team consistently want to go above and beyond for others.


What you'll get in return

  • Perm role within a leading super fund based in the CBD
  • Competitive salary amongst other incentives
  • Office hours working Mon-Fri
  • Capacity to WFH on some of your days outwith of probation
  • Fantastic team culture - with very supportive and caring management and team mates
  • Full training on all super products and processes


What you need to do now
If you're interested in this role send your CV to emmalouise.smith@hays.com.au

SA Licence number : LHS 297508


Reference Number: 2422254

To apply please click
the 'Apply' button below.

Do you have great service skills and want to join a leading super fund? Perm role in the CBD? M-F 8-8 roster!

Your new company
Working for a well-known super fund you will be helping support thousands of Australians plan for their future. This super fund has been known to be a leader in it's industry with the provision of top-tier advice and products. Joining within member services, you will be the first point of contact for enquiries from customers and potential customers regarding superannuation products. Supported by fantastic management and training, you will be joining a diverse and hard-working team in the heart of Sydney's CBD.

Your new role
This will be a predominantly inbound role working within the fund's CBD contact centre. Your main responsibilities will include:

  • Provision of quality customer service to superannuation customers, ensuring you understand and deliver on their needs.
  • Administrative tasks and processes relating to customer requests - compliance is a key factor in this role.
  • Vigilance in adopting quality assurance practices, guaranteeing all work is compliant with legislation.
  • Contribution to team culture and team goals. They are very team-orientated and will need to work together in order to achieve company objectives.


What you'll need to succeed

  • Ability to build rapport and communicate effectively with customers including educating them on intricate products and processes associated with superannuation.
  • Prior experience in finance, wealth management, banking or contact centres is highly desirable.
  • A process driven attitude with the ability to follow procedures effectively and ensure legislation is consistently met .
  • A customer-centric attitude with a genuine passion for helping others. Those who do well in this team consistently want to go above and beyond for others.


What you'll get in return

  • Perm role within a leading super fund based in the CBD
  • Competitive salary amongst other incentives
  • Office hours working Mon-Fri
  • Capacity to WFH on some of your days outwith of probation
  • Fantastic team culture - with very supportive and caring management and team mates
  • Full training on all super products and processes


What you need to do now
If you're interested in this role send your CV to emmalouise.smith@hays.com.au

SA Licence number : LHS 297508

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