Job Description

Job Header

Software Application Support Engineer

Advertiser: Protecht Advisory Pty LtdMore jobs from this company

Job Information

Job Listing Date
6 Nov 2020
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Information & Communication Technology, Engineering - Software

Software Application Support Engineer

At Protecht we LOVE our customers, and our customers LOVE Protecht.ERM – Excellent software application support and strong problem solving skills will be your ticket to becoming the new Protecht Customer Support Champion!


  • You will be the first point of contact for our external customers to help resolve software application issues
  • Troubleshoot the customer’s technical issue using your Sql database, Java Script, Linux and related technical skills
  • Manage customer expectations regarding resolution times
  • Use sound general tech knowledge i.e. web technologies, databases, SQL and Unix/Linux to dig into the problem
  • Expand your reach by working with other stakeholder teams including Advisers, Sales, DevOps, etc

About YOU

  • Being a Software Application Support Engineer is your CAREER OF CHOICE
  • Experience supporting an External Customer base in a professional service focus organisation
  • Strong listening, problem solving and analytical skills
  • Solid communication (written & verbal) and interpersonal skills
  • Be motivated, proactive and positive in your approach
  • Focus on quality and detail go hand-in-hand
  • Exposure to Business Intelligence (BI), data, data analysis, etc
  • An IT degree or similar
  • Follow Agile work methodology
  • Passionate about problem solving – this is a real opportunity to resolve Customer issues and not just pass it on


  • We understand RISK
  • We always keep a HUMAN touch
  • We empower our TEAM and CUSTOMERS through leadership, knowledge-sharing, mentorship

Our mission is to assist our clients in the achievement of their objectives through better risk-based decision making.

We are a leader in the delivery of risk management training, advisory services and enterprise risk management software (Protecht.ERM) and have been operating since 1999 in Australia and New Zealand and recently opened a UK office. We are used by some of the most recognised corporate brands and government agencies in Australia.

Protecht.ERM is an enterprise wide risk management solution that allows clients to rapidly construct and deploy web-based forms, workflow rules and visual dashboards covering areas such as risk assessments, incidents, complaints, and compliance activities.

As a working culture, we are agile and promote personal accountability. We care about our people and encourage an open and collaborative working environment. We respect each other’s skills, differences and are committed to diversity and inclusion.


Please follow the link provided to submit your application!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a support engineer?
  • Do you have experience working in a technical support role?
  • Which of the following Relational Database Management Systems (RDBMS) are you experienced with?
  • What's your expected annual base salary?

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