Job Description

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Linux System Administrator - Cloud Support

Advertiser: Hostopia AustraliaMore jobs from this company

Job Information

Job Listing Date
10 Nov 2020
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Information & Communication Technology, Networks & Systems Administration

About Hostopia Australia

We are the largest web hosting Company in Australia, providing fast, secure, stable solutions enabling the success of personal websites through to some the most visited online businesses. Our brands include: Digital Pacific, Crucial, Web24, Anchor, and Panthur.

Our rapid rise has been achieved through a mix of targeted acquisitions and deliberate organic activities. Our challenge through this exceptional growth period is to find ways to excel in Operational Effectiveness and Drive & Deliver Adaptable Business Outcomes through Focused Product Development and Management by Constructively Analysing Customer Feedback and Market Data

OUR aim is to be Customer Centric Employees that are Mindful and Capable.  At the forefront of the industry, we are looking to embrace a Unified approach and Open Communications to find Innovative ways to solve problems and respond quickly to our customers’ needs. We would like to embrace the benefits of Genuinely efficient and effective processes; so, we are looking to invest in long-term solutions that will empower our employees to assist the business in creating a co-operative and positive workplace. 

We want to continue to evolve by providing a breadth of web hosting solutions directly or indirectly aligned to our products; with the aim to make smart decisions that enable us to change course and adapt to the changes across the web hosting market globally, to deliver the best products to Australia and the APAC region.

We expect our people to:

Exceed Expectations: Exceed Expectations by doing what you promised better and faster than you said you would.

Make Complex Simple: Simplify the convoluted through astute solutions, understood terminologies and effective explanations. That’s what makes you smart!

Give Credit to Others, Be Accountable: Influence the actions of others by giving credit and inspire by being accountable.

Be Bold, Be Involved, Be First, Set the Standards You Want to See: Have the courage and initiative to lead, and encourage positive and productive behaviour through example and influence.

We're a diverse group of helpful people ranging from the die-hard tech-heads to the visionary creatives, and we don't mess around; we know where we're gonna play and how we're gonna win! And that’s where you come in as the System Administrator…

Position Purpose:

The Support Team are the patient individuals on the front line; on a daily basis they proactively fix problems before clients are aware and engage with Anchor clients to seamlessly solve their technical difficulties. Our Support Sys Admin’s are the first responders to alerts and spend most of their time tackling varying requests and sending timely, human replies to questions via email and chat, as well as actioning support requests on the phone and through our service desks.

This position will be responsible for maximizing services uptime, creating and maintaining internal tools, maintaining backups/replication and electronic security infrastructure using a variety of automation tools, programming languages and tooling where appropriate.

You will be assisting customers in solving complex problems and architecture issues. You will also be responsible for undertaking longer term internal projects which require focused attention or design and implementation of new systems.

A background in advanced Linux systems administration including monitoring, maintaining and building of complex environments is required (especially with automation tools such as Puppet, Ansible, Chef or Salt) . We have a strong focus towards AWS cloud management, so any candidates with AWS certifications will be strongly desired.

Essential Capabilities & Qualifications:

  • Strong core linux systems administration experience is required (Redhat / CentOS preferred).

  • Recommended training qualifications (or equivalent knowledge):

  • Puppet Practitioner Training / Puppet Certified Professional

  • RHCE

  • AWS Associate Level Certification 

  • Will have experience in a similar technical role with a focus on providing customer oriented Linux support and management. (Ideally 2+ years).

  • Basic working knowledge of Windows systems administration.

  • Proven exposure or experience of one or more cloud platforms (AWS Preferred)

  • Must currently hold AWS certification or be willing to attain it.

  • Working knowledge of protocols and core infrastructure concepts including DNS, TCP/IP, SSL, DHCP and Load Balancing.

  • Methodical approach to problem solving

  • Excellent written and presentation communication skills with the capacity to articulate complex technical topics to varying customer audiences (from developers to executives).

  • Passion to continually develop and learn

  • Highly driven with a passion for identifying opportunities and new ways of doing things

  • Experience with virtualization software (Hypervisors, VMware, Xen)

  • Experience with version control tooling (Git, SVN, etc).

  • Experience in at least one programming or scripting language. Python and/or Bash preferred

  • Practical experience with configuration management tools such as Puppet (preferred) or Ansible.

  • Practical experience with Infrastructure as Code tools such as Terraform (preferred) or Cloudformation will be highly desired.

  • Practical experience managing and supporting infrastructure deployments from the OS through to custom applications.

If this sounds like you, please send through your application asap!

To apply for this position, you must be an Australian Citizen or hold the right to work in Australia.

No third parties please


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a systems administrator?
  • Do you have experience working in a technical support role?
  • What's your expected annual base salary?

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