Job Description

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AWS Cloud Support - Team Leader

Advertiser: Hostopia AustraliaMore jobs from this company

Job Information

Job Listing Date
10 Nov 2020
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Information & Communication Technology, Team Leaders

About Hostopia Australia

We are the largest web hosting Company in Australia, providing fast, secure, stable solutions enabling the success of personal websites through to some the most visited online businesses. Our brands include: Digital Pacific, Crucial, Web24, Anchor, and Panthur.

Our rapid rise has been achieved through a mix of targeted acquisitions and deliberate organic activities. Our challenge through this exceptional growth period is to find ways to excel in Operational Effectiveness and Drive & Deliver Adaptable Business Outcomes through Focused Product Development and Management by Constructively Analysing Customer Feedback and Market Data. 

OUR team are all Customer Centric Employees that are Mindful and Capable.  At the forefront of the industry, we are looking to embrace a Unified approach and Open Communications to find Innovative ways to solve problems and respond quickly to our customers’ needs. We would like to embrace the benefits of Genuinely efficient and effective processes; so, we are looking to invest in long-term solutions that will empower our employees to assist the business in creating a co-operative and positive workplace. 

We want to continue to evolve by providing a breadth of web hosting solutions directly or indirectly aligned to our products; with the aim to make smart decisions that enable us to change course and adapt to the changes across the web hosting market globally, to deliver the best products to Australia and the APAC region.

We expect our people to:

Exceed Expectations: Exceed Expectations by doing what you promised better and faster than you said you would.

Make Complex Simple: Simplify the convoluted through astute solutions, understood terminologies and effective explanations. That’s what makes you smart!

Give Credit to Others, Be Accountable: Influence the actions of others by giving credit and inspire by being accountable.

Be Bold, Be Involved, Be First, Set the Standards You Want to See: Have the courage and initiative to lead, and encourage positive and productive behaviour through example and influence.

We're a diverse group of helpful people ranging from the die-hard tech-heads to the visionary creatives, and we don't mess around; we know where we're gonna play and how we're gonna win! And that’s where you come in as the Cloud Support Team Lead

Position Purpose:

As the Cloud Support Team Leader, you will be heading a team of 6 Senior Cloud Support Specialists.  Our Support team is one of our key differentiators and continues to set the bar when exceeding customers’ expectations.

As a passionate and motivated problem-solver, equipped with deep technical expertise, in-depth knowledge and hands-on experience in Operations & DevOps practices, with an understanding of how this applies to Managed Services for AWS Cloud Customers. You possess a  natural drive for contiguous process improvement for both yourself and the people around you.

This opportunity will see you step into a newly defined leadership role, helping the existing team shape the culture and growth of Hostopia towards a true next-gen managed services provider offering a single threaded Cloud Solution (AWS).  Being a well established name in Cloud hosting with our Anchor Band.  We are committed & excited about our ever growing team and you will help mould our Next Generation of Cloud Services.

You maybe an individual contributor today, or an experienced leader, so if you’re excited about the prospect of building, creating and implementing modern Cloud deployment techniques, contributing to and shaping the strategic direction of our organisation and have a track record of working within a team then this a great opportunity for you to further your career by transitioning into people leadership.

We plan to do this by keeping things simple and creating a company that is Adaptable, Smart and knows how to Exceed our customers' expectations.

Essential Capabilities & Qualifications:

  • 5+ years Experience working in a Cloud Support customer facing role

  • Bachelor Degree in Computer Science/Information Technology preferred.

  • Must currently hold AWS certification in Solution Architect - Associate. Sys Ops Associate.  Certifications in DevOps Engineer pro, highly desirable.

  • Understand that this is a 24x7 environment and a willingness to work across shifts during this time frame.

  • Demonstrated experience in overseeing the management and supporting of AWS Solutions.

  • Strong core Linux systems administration experience is required (Redhat / CentOS preferred).

  • Will have a positive and upbeat attitude as well as an ability to build rapport with colleagues and assist in the development of new hires and those developing.

  • Have worked in a people role with some leadership responsibility is desirable.

  • Passion for Amazon Web Services.

  • Basic working knowledge of Windows systems administration.

  • Familiar with Protocols and core infrastructure concepts including DNS, TCP/IP, SSL, DHCP and Load Balancing.

  • Infrastructure as Code tools such as Terraform (preferred) or Cloudformation will be highly desired.

  • Configuration management tools such as Puppet (preferred) or Ansible.

  • Experience with working in a DevOps environment with the ability to implement DevOps practices by coaching and mentoring team members.

  • A track record for identifying opportunities and new ways of doing things

  • Outstanding written and verbal communication skills

  • Experience in building management depth by providing guidance and mentorship to all levels of leadership within your organization and serving as a role model for DevOps and Next Gen Managed services.

  • Lead, develop, coach and motivate the team to reach their potential and drive high value customer support

Is this your chance to shine or to step up to new career heights? I'd love to hear from you so please do apply!

To apply for this position, you must be an Australian Citizen or hold the right to work in Australia.

No third parties please

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years of people management experience do you have?
  • Have you completed a qualification in ICT?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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