Job Description

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Incident Response Officer

Advertiser: Department of Education & Training VIC3.6 out of 53.6 overall rating (25 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Nov 2020
Location
Melbourne
Work Type
Casual/Vacation
Classification
Government & Defence, Government - State

Incident Response Officer

Incident Response Officer (5 casual roles)

Do you have good customer service skills, an ability to pick up new computer systems and a willingness to undertake casual shifts in a 24/7 contact centre?

If so, we encourage you to apply for the the pool of casual positions available in our Incident Support Operations Centre in the Security and Emergency Management Division. 

The Security and Emergency Management Division manages risks and incidents that may impact the health and wellbeing of children and young people, or that may impact school operations or educational services delivery.

The Division supports the education sector to be prepared; to respond quickly and effectively when incidents occur; and to provide appropriate and proportionate recovery supports after events.

The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV systems, as well as respond to security related issues at the Department's schools and other premises. 

The role will:

• liaise with police, security service providers and school leaders over alarm activations

• liaise and provide support with alarm system technicians working on sites

• liaise with other emergency services in relation to emergencies at schools

• interpret alarm activations and exercise judgement in dispatching security service providers and/or police Incident Response Officers will also receive and process incident reports from school leaders in a timely, efficient and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel.

The role will be required to work shift work in the 24/7 control room.

Please refer to the position description.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email: vps.hr.services@edumail.vic.gov.au

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: www.education.vic.gov.au and http://www.education.vic.gov.au/ 

Closing 27 November 2020


Incident Response Officer (5 casual roles)

Do you have good customer service skills, an ability to pick up new computer systems and a willingness to undertake casual shifts in a 24/7 contact centre?

If so, we encourage you to apply for the the pool of casual positions available in our Incident Support Operations Centre in the Security and Emergency Management Division. 

The Security and Emergency Management Division manages risks and incidents that may impact the health and wellbeing of children and young people, or that may impact school operations or educational services delivery.

The Division supports the education sector to be prepared; to respond quickly and effectively when incidents occur; and to provide appropriate and proportionate recovery supports after events.

The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV systems, as well as respond to security related issues at the Department's schools and other premises. 

The role will:

• liaise with police, security service providers and school leaders over alarm activations

• liaise and provide support with alarm system technicians working on sites

• liaise with other emergency services in relation to emergencies at schools

• interpret alarm activations and exercise judgement in dispatching security service providers and/or police Incident Response Officers will also receive and process incident reports from school leaders in a timely, efficient and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel.

The role will be required to work shift work in the 24/7 control room.

Please refer to the position description.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email: vps.hr.services@edumail.vic.gov.au

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: www.education.vic.gov.au and http://www.education.vic.gov.au/ 

Closing 27 November 2020

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