Job Description

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Customer Support Officer

Advertiser: Steps Staffing SolutionsMore jobs from this company

Job Information

Job Listing Date
16 Nov 2020
Location
Darwin
Work Type
Full Time
Classification
Administration & Office Support, Administrative Assistants

Customer Support Officer

STEPS Group Australia is a Not for Profit organisation, passionate about making a difference on a national scale, with a focus on a holistic approach by providing a range of certified training courses, equipping students with skills that gives them the best outcomes in their community. An exciting opportunity is now available for an experienced Customer Support Officer to join the welcoming and supportive team in Casuarina.


The Position

Providing customer service and administrative support to the site team, your responsibilities will include:

  • Professionally meet and greet customers and stakeholders who visit the site, delivering a high standard of customer service
  • Deliver timely, efficient and effective administrative support to customers and team members
  • Maintain positive and productive relationships with all site team members to deliver seamless customer service through the provision of accurate information, timely responses to requests.
  • Develop rapport with customers to gain an understanding of their needs and provide the appropriate information and referral.
  • Contribute to our customer's experience and team cohesiveness by ensuring reception, classroom and kitchen facilities are always professionally presented, clean and well-maintained.

The Successful Applicant

To be considered for this opportunity you must meet the following criteria:

  • Demonstrated success and experience in a customer service administration support role
  • Ability to demonstrate a positive and supportive attitude, willingness to learn and have a community focus with the desire to help and support others
  • Strong customer service, attention to detail, time management and high level of administration skills is essential
  • Strong knowledge of Microsoft Office Suite and databases, with accurate typing and data entry skills

Applicants must have the ability to complete a Police Check, hold an OCHRE Card, have a current Driver's Licence.

Culture & Benefits

  • Work with a feel good, national organisation
  • Diverse organisation that values people who bring vision and passion to their roles
  • Package on offer includes salary sacrifice

STEPS Group is an Equal Opportunity Employer.
Aboriginal and Torres Strait Islanders are encouraged to apply.
Only applicants with the right to work in Australia will be considered for this role

STEPS Group Australia is a Not for Profit organisation, passionate about making a difference on a national scale, with a focus on a holistic approach by providing a range of certified training courses, equipping students with skills that gives them the best outcomes in their community. An exciting opportunity is now available for an experienced Customer Support Officer to join the welcoming and supportive team in Casuarina.


The Position

Providing customer service and administrative support to the site team, your responsibilities will include:

  • Professionally meet and greet customers and stakeholders who visit the site, delivering a high standard of customer service
  • Deliver timely, efficient and effective administrative support to customers and team members
  • Maintain positive and productive relationships with all site team members to deliver seamless customer service through the provision of accurate information, timely responses to requests.
  • Develop rapport with customers to gain an understanding of their needs and provide the appropriate information and referral.
  • Contribute to our customer's experience and team cohesiveness by ensuring reception, classroom and kitchen facilities are always professionally presented, clean and well-maintained.

The Successful Applicant

To be considered for this opportunity you must meet the following criteria:

  • Demonstrated success and experience in a customer service administration support role
  • Ability to demonstrate a positive and supportive attitude, willingness to learn and have a community focus with the desire to help and support others
  • Strong customer service, attention to detail, time management and high level of administration skills is essential
  • Strong knowledge of Microsoft Office Suite and databases, with accurate typing and data entry skills

Applicants must have the ability to complete a Police Check, hold an OCHRE Card, have a current Driver's Licence.

Culture & Benefits

  • Work with a feel good, national organisation
  • Diverse organisation that values people who bring vision and passion to their roles
  • Package on offer includes salary sacrifice

STEPS Group is an Equal Opportunity Employer.
Aboriginal and Torres Strait Islanders are encouraged to apply.
Only applicants with the right to work in Australia will be considered for this role

Right to live and work

You must have the right to live and work in this location to apply for this job.

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