Job Description

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Customer Service Team Leader

Advertiser: Assetlink2.9123 out of 52.9 overall rating (57 employee reviews) More jobs from this company

Job Information

Job Listing Date
17 Nov 2020
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Customer Service Team Leader

About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.


We are currently seeking a Customer Service Team Leader for an immediate start at our site based at Melbourne Central, VIC. The ideal candidate will have a "can do" attitude and  excellent attention to detail. Previous Hospitality or Retail experience is desirable. This is a Permanent role which requires you to be available 38 hours/week.

 

Key Responsibilities:

  • Prior experience managing a team of 10 team members
  • Be the first and last point of contact for high volume customers, clients and internal customers
  • Answer and assist with all external and internal queries
  • Prompt responsiveness to all enquiries, providing information, advice and guidance to internal and external parties
  • Build strong relationship with key stakeholders
  • This is a primarily standing role and requires to be mobile to be able to greet and assist customers and clients as much as possible once they enter through the Centre doors.

 

Desired Skills and Experience

  • Applicant should have minimum 3 years experience in Customer Service, preferably in concierge, hospitality or the retail industry.
  • Availability to work mornings, afternoons, week days and weekends.
  • Impeccable presentation and grooming.
  • Strong and excellent 5-star customer service skills.
  • Have a positive and enthusiastic personality.
  • The ability to work in a dynamic, fast paced environment, whilst maintaining composure.
  • Delivering outcomes of the highest quality.
  • Excellent verbal and written communication skills.
  • Ability to create lasting impressions and meaningful relationships.
  • Should have leadership experience, preferably in hospitality or retail

 

This is an exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour and the general well-being of personnel.

If you're a highly motivated and enthusiastic leader with a commitment to providing excellent service and would like to be part of a key onsite team, then please submit your cover letter and resume which outlines which of the above mentioned positions you are applying for by clicking the 'Apply' button.

 

Assetlink’s Diversity Commitment:

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.


About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.


We are currently seeking a Customer Service Team Leader for an immediate start at our site based at Melbourne Central, VIC. The ideal candidate will have a "can do" attitude and  excellent attention to detail. Previous Hospitality or Retail experience is desirable. This is a Permanent role which requires you to be available 38 hours/week.

 

Key Responsibilities:

  • Prior experience managing a team of 10 team members
  • Be the first and last point of contact for high volume customers, clients and internal customers
  • Answer and assist with all external and internal queries
  • Prompt responsiveness to all enquiries, providing information, advice and guidance to internal and external parties
  • Build strong relationship with key stakeholders
  • This is a primarily standing role and requires to be mobile to be able to greet and assist customers and clients as much as possible once they enter through the Centre doors.

 

Desired Skills and Experience

  • Applicant should have minimum 3 years experience in Customer Service, preferably in concierge, hospitality or the retail industry.
  • Availability to work mornings, afternoons, week days and weekends.
  • Impeccable presentation and grooming.
  • Strong and excellent 5-star customer service skills.
  • Have a positive and enthusiastic personality.
  • The ability to work in a dynamic, fast paced environment, whilst maintaining composure.
  • Delivering outcomes of the highest quality.
  • Excellent verbal and written communication skills.
  • Ability to create lasting impressions and meaningful relationships.
  • Should have leadership experience, preferably in hospitality or retail

 

This is an exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour and the general well-being of personnel.

If you're a highly motivated and enthusiastic leader with a commitment to providing excellent service and would like to be part of a key onsite team, then please submit your cover letter and resume which outlines which of the above mentioned positions you are applying for by clicking the 'Apply' button.

 

Assetlink’s Diversity Commitment:

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.


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