Job Description

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Customer Service Specialist - 233 Collins St.

Advertiser: Bank of Melbourne3.5588 out of 53.6 overall rating (68 employee reviews) More jobs from this company

Job Information

Job Listing Date
18 Nov 2020
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Retail/Branch
  • Based in Collins St
  • Full-Time position
  • Grow your career and share your local know-how

How will I help?
We get to know our customers as people around here – not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great experience. Our Customer Service Specialist is one of those people.

You’ll make banking feel like a friendly chat for our customers. Taking the hard work out of it – and using your know-how to match them up with the products and services that best suit their needs. More often than not, you’ll spot an opportunity for a customer’s money to work harder before they do. And that can make all the difference.

What’s in it for me?

As well as job flexibility and the financial benefits for being part of the Westpac Group (like great banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in community projects as a paid volunteer to help us give Melbournians even more reasons to love their city.

What do I need?
You need to thrive on good, solid human connection. On friendly chats and genuine support. The customer is key for you – and you’ll get a real kick every time you find a new way to make their day or make the most of their money for them. You’ll be a team player too – happy to help the people around you succeed as much as you will and celebrating the wins you share as a branch. We’ll also consider any hands-on experience you have in a customer service role – particularly if it involved face-to-customer service.

What’s it like to work there?

Although we’re a proud part of the Westpac Group, Bank of Melbourne is a distinctive brand in its own right, with its own unique culture. We’re locals who love supporting locals, and we’re passionate about helping our communities, businesses and people succeed. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

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