Job Description

Job Header

Call Centre Operator

Advertiser: Ashdown PeopleMore jobs from this company

Job Information

Job Listing Date
18 Nov 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$30 per hour + super
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Call Centre Operator

  • $30 per hour + super
  • 5 month contract
  • WFH - 5 days of training in Parramatta
About the company 

This is a great opportunity for a call center operator to work for a NSW government organisation. This role is work form home but will require going into the Parramatta office for 5 days of training. This role requires you to work on a 24/7 rotating roster. It is paying $30 per hour + super and will have penalty rates for weekends and public holidays. 

About the role
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing 
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational 
  • Provide project management support and/or administrative services and track progress and issues to ensure effective service delivery outcomes
About you
  • 2 - 3 years experience in a call centre or customer service role
  • Able to work 24/ 7 
  • Excellent customer service and communication skills
  • Previous gov experience preferred but not essential
Please apply through the link if you are interested. Please note only shortlisted candidates will be contacted.
Ashdown People
Level 21, 60 Margaret Street
Sydney, NSW 2000
Tel: (02) 8296 9888
Web: www.ashdownpeople.com.au
LinkedIn: Ashdown People

About the company 

This is a great opportunity for a call center operator to work for a NSW government organisation. This role is work form home but will require going into the Parramatta office for 5 days of training. This role requires you to work on a 24/7 rotating roster. It is paying $30 per hour + super and will have penalty rates for weekends and public holidays. 

About the role
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing 
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational 
  • Provide project management support and/or administrative services and track progress and issues to ensure effective service delivery outcomes
About you
  • 2 - 3 years experience in a call centre or customer service role
  • Able to work 24/ 7 
  • Excellent customer service and communication skills
  • Previous gov experience preferred but not essential
Please apply through the link if you are interested. Please note only shortlisted candidates will be contacted.
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • Do you have customer service experience?

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