Job Description

Job Header

Customer Service Consultant

Advertiser: Smaart RecruitmentMore jobs from this company

Job Information

Job Listing Date
20 Nov 2020
Location
Perth, CBD, Inner & Western Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Consultant

  • Join an organisation that makes a true difference to people's lives
  • WFH initially, then move to a Brand New Perth CBD office location.
  • Permanent full time position - Monday to Friday - Salary base $52,000 + Super
What’s on offer:
You will work for an organisation that will invest in your training to help develop you into an exceptional Customer Service Consultant to provide high-quality services and support to people with disabilities along with their extended families and providers.
Work alongside committed like-minded caring colleagues who embrace the values of enthusiasm, relationships, innovation, trust, and respect.
Enjoy the benefits of working remotely whilst your brand new contact centre is being set up along with full-time permanent employment and a salary base of $52,000 + Super.
You will be proud to be an integral member of an organisation that is committed to providing Support Coordination and Plan Management services to NDIS participants, their families, and carers.
You will have autonomy, very clear direction, and support throughout your journey.

About you and your new role:
  • Manage all Inbound and Email inquiries in a professional, friendly and timely manner
  • Conduct Outbound client engagement and plan optimisation calls
  • Have previously used Salesforce or a similar CRM would be desirable however not essential
  • Experience in a high volume, fast-paced Inbound and Outbound Contact Centre environment
  • Provide accurate, valid, and complete information
  • Confidentiality is a must when explaining the benefits of Plan Management
  • Enrolling of new participants
  • Build sustainable relationships of trust through open and interactive communication
  • Managing enquiries - determine the nature of the enquiry and provide the best solution - follow up is essential to ensure resolution
  • Ability to show empathy and have a caring nature.
  • Follow communication procedures, guidelines, policies, and procedures
  • Adhere to required call scripting where necessary
Most importantly if you want the opportunity to help people with disabilities to live an independent and fulfilling life then this is a perfect career choice for you. Apply Now....

**Candidates please note that only those who have been shortlisted will be contacted. You must be an Australian Permanent Resident to apply for this role and if successful will need to undergo a National Police Check.

For more information call Anastasia @ SMAART Recruitment (Melbourne) on 0419 892 753 during business hours.
Anastasia
Melbourne Head Office
Level 2, 385 Little Lonsdale St
Melbourne, Victoria 3000
smaart.com.au
What’s on offer:
You will work for an organisation that will invest in your training to help develop you into an exceptional Customer Service Consultant to provide high-quality services and support to people with disabilities along with their extended families and providers.
Work alongside committed like-minded caring colleagues who embrace the values of enthusiasm, relationships, innovation, trust, and respect.
Enjoy the benefits of working remotely whilst your brand new contact centre is being set up along with full-time permanent employment and a salary base of $52,000 + Super.
You will be proud to be an integral member of an organisation that is committed to providing Support Coordination and Plan Management services to NDIS participants, their families, and carers.
You will have autonomy, very clear direction, and support throughout your journey.

About you and your new role:
  • Manage all Inbound and Email inquiries in a professional, friendly and timely manner
  • Conduct Outbound client engagement and plan optimisation calls
  • Have previously used Salesforce or a similar CRM would be desirable however not essential
  • Experience in a high volume, fast-paced Inbound and Outbound Contact Centre environment
  • Provide accurate, valid, and complete information
  • Confidentiality is a must when explaining the benefits of Plan Management
  • Enrolling of new participants
  • Build sustainable relationships of trust through open and interactive communication
  • Managing enquiries - determine the nature of the enquiry and provide the best solution - follow up is essential to ensure resolution
  • Ability to show empathy and have a caring nature.
  • Follow communication procedures, guidelines, policies, and procedures
  • Adhere to required call scripting where necessary
Most importantly if you want the opportunity to help people with disabilities to live an independent and fulfilling life then this is a perfect career choice for you. Apply Now....

**Candidates please note that only those who have been shortlisted will be contacted. You must be an Australian Permanent Resident to apply for this role and if successful will need to undergo a National Police Check.

For more information call Anastasia @ SMAART Recruitment (Melbourne) on 0419 892 753 during business hours.
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience in an administration role?
  • Have you worked in a call centre before?
  • Do you have customer service experience?
  • How many years' experience do you have as a customer service specialist?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role