Job Description

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Customer Service Officers

Advertiser: Western Diagnostic Pathology3 out of 53.0 overall rating (26 employee reviews) More jobs from this company

Job Information

Job Listing Date
20 Nov 2020
Location
Perth, Fremantle & Southern Suburbs
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officers

Western Diagnostic Pathology (WDP) provides diagnostic pathology services to more than two million patients throughout Western Australia and the Northern Territory each year. We have 10 medical laboratories across the region, more than 200 collection sites, and a team of nearly 1000 people who are dedicated to providing quality care to patients, and accurate and timely results to medical practitioners. We pride ourselves on our commitment to research, innovation, and continuous improvement.

We know that in order to deliver a superior service to patients and practitioners across western and central Australia, we need a passionate team of talented professionals who are committed to working with us to build strong relationships with medical practitioners by putting them, and the patients they represent, at the centre of everything we do.

We are currently seeking a part-time Customer Service Officer to perform data entry and provide customer service to medical professionals through the results hotline. This is a pivotal role where your job is to facilitate communication, action and accountability by show casing your data entry and customer service skills in a fast-paced role within an iconic organisation. 

To be successful in this role your background will demonstrate:

  • Previous experience in a data entry role with meticulous attention to detail
  • Experience in medical terminology and use of any medical software would be distinct advantage
  • The ability to communicate with a variety of key stakeholders in a friendly and professional manner
  • Previous experience in a customer service via a switchboard or reception
  • Strong interpersonal skills and the ability to build rapport with people at all levels

This role works a rotating roster and may require you to work weekends and public holidays.

For further information or a confidential discussion, please contact Ann Fernandez Customer, Service Manager on (08) 9317 0821 during business hours. Otherwise if this role is suited to your skills and experience, please apply via SEEK.

Applications close 27/11/20

Western Diagnostic Pathology (WDP) provides diagnostic pathology services to more than two million patients throughout Western Australia and the Northern Territory each year. We have 10 medical laboratories across the region, more than 200 collection sites, and a team of nearly 1000 people who are dedicated to providing quality care to patients, and accurate and timely results to medical practitioners. We pride ourselves on our commitment to research, innovation, and continuous improvement.

We know that in order to deliver a superior service to patients and practitioners across western and central Australia, we need a passionate team of talented professionals who are committed to working with us to build strong relationships with medical practitioners by putting them, and the patients they represent, at the centre of everything we do.

We are currently seeking a part-time Customer Service Officer to perform data entry and provide customer service to medical professionals through the results hotline. This is a pivotal role where your job is to facilitate communication, action and accountability by show casing your data entry and customer service skills in a fast-paced role within an iconic organisation. 

To be successful in this role your background will demonstrate:

  • Previous experience in a data entry role with meticulous attention to detail
  • Experience in medical terminology and use of any medical software would be distinct advantage
  • The ability to communicate with a variety of key stakeholders in a friendly and professional manner
  • Previous experience in a customer service via a switchboard or reception
  • Strong interpersonal skills and the ability to build rapport with people at all levels

This role works a rotating roster and may require you to work weekends and public holidays.

For further information or a confidential discussion, please contact Ann Fernandez Customer, Service Manager on (08) 9317 0821 during business hours. Otherwise if this role is suited to your skills and experience, please apply via SEEK.

Applications close 27/11/20

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • Do you have experience in an administration role?

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