Job Description

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Customer Service Officer

Advertiser: HOBAN RecruitmentMore jobs from this company

Job Information

Job Listing Date
20 Nov 2020
Location
Melbourne, Bayside & South Eastern Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre
Hoban

Customer Service Officer

  • Noble Park location - parking on-site
  • Caring and Supportive, Community focussed organisation
  • Temporary 2 month opportunity - provide peak season support

Our client is a renown charitable foundation who's work touches every demographic and age group. With involvement in Australia and national issues while also bringing hope to people who may be experiencing hardship or injustice.

Your responsibilities:

  • Support the National Contact Centre during the peak season by responding to a high volume of inbound customer enquiries by phone
  • Provide outstanding customer service at all times
  • Handle a variety of enquiries including: Facilitating collections and scheduling pick up times, processing credit card payments and responding to general enquiries
  • Maintain a high level of accuracy when entering data real time into multiple systems
  • Adheres to organisational processes and policies

Your skills and experience:

  • Previous experience in a fast paced, high volume contact centre environment
  • Highly developed written and verbal communication skills
  • Excellent telephone manner and builds rapport easily
  • Demonstrates high level of empathy when supporting people in crisis
  • Complaint resolution and Problem solving skills.
  • Displays a high level of integrity and sense of urgency
  • Ability to work towards and achieve targets
  • Ability to work as part of a team and independently

Flexibility - available to work 3 to 7.5 hour shifts on a rotating roster between 8:00am - 7:00pm Monday - Friday

If this sounds like you, please apply now.

Successful candidates must hold permanent residency.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.

hoban.com.au

Our client is a renown charitable foundation who's work touches every demographic and age group. With involvement in Australia and national issues while also bringing hope to people who may be experiencing hardship or injustice.

Your responsibilities:

  • Support the National Contact Centre during the peak season by responding to a high volume of inbound customer enquiries by phone
  • Provide outstanding customer service at all times
  • Handle a variety of enquiries including: Facilitating collections and scheduling pick up times, processing credit card payments and responding to general enquiries
  • Maintain a high level of accuracy when entering data real time into multiple systems
  • Adheres to organisational processes and policies

Your skills and experience:

  • Previous experience in a fast paced, high volume contact centre environment
  • Highly developed written and verbal communication skills
  • Excellent telephone manner and builds rapport easily
  • Demonstrates high level of empathy when supporting people in crisis
  • Complaint resolution and Problem solving skills.
  • Displays a high level of integrity and sense of urgency
  • Ability to work towards and achieve targets
  • Ability to work as part of a team and independently

Flexibility - available to work 3 to 7.5 hour shifts on a rotating roster between 8:00am - 7:00pm Monday - Friday

If this sounds like you, please apply now.

Successful candidates must hold permanent residency.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.

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You must have the right to live and work in this location to apply for this job.

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