Job Description

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Customer Service Manager

Advertiser: VERIFIINSPECTMore jobs from this company

Job Information

Job Listing Date
22 Nov 2020
Gold Coast
$50,000 - $59,999 plus commission and super.
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Call Centre

About the business

Australia's leading national automotive pre-purchase inspection company. 

About the role

We are currently seeking a passionate team member to join our inspection booking department. The role is high pace at times and requires the following. 

  • Exceptional customer service over the phone
  • Cold calling mobile mechanics to carry out inspections 
  • Work as part of a team to achieve departmental KPI's 
  • Highly organised and calm under pressure 
  • Following procedures and protocols 
  • Sound computer skills & knowledge 
  • Facilitating on demand bookings with buyers, sellers and mechanics. 
  • Quality assurance of digital inspection reports.
  • Assisting mechanics with inspection technology training and inspection requirements.
  • End to end management of complete customer relationship requirements. 

Benefits and perks

  • Work from home 
  • Flexible working arrangements

About You

  • Automotive sales, service advisor or mechanical experience highly regarded 
  • Experience with appointment setting and customer bookings
  • Ability to create, implement and manage internal processes
  • superior communication skills and negotiation skills with diverse backgrounds. 
  • Rapid learner 
  • Self motivated ,enthusiastic and organised
  • Ability to influence outcomes and overcome objections.
  • Keen eye for detail .

Send your resume to

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a call centre before?
  • Do you have experience in a sales role?
  • What's your expected annual base salary?
  • Do you have experience quoting & booking automotive services?

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